ServiceNow Architect - ITSM Module (8-16 yrs)

Job Title : ServiceNow Architect (Contract to Hire)

Location : Remote for 6 month

After that : Chennai, Bangalore, Hyderabad

Experience : 8+ Years

Job Type : Architect

Job Overview :

We are seeking a highly skilled ServiceNow Architect for a opportunity. This role is based in Chennai, Bangalore, or Hyderabad and will require a strong background in IT Service Management (ITSM) and expertise in multiple ServiceNow modules. As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions, managing integrations, and ensuring the smooth operation of key ITSM processes.

Key Responsibilities :

- Design, configure, and implement ServiceNow solutions based on business requirements.

- Lead the overall architecture for ServiceNow implementations, ensuring alignment with ITSM best practices.

- Collaborate with cross-functional teams to integrate ServiceNow with various third-party tools and systems.

- Provide architectural guidance and ensure efficient configuration and customization of ServiceNow platforms.

- Troubleshoot and resolve system issues while optimizing performance.

- Guide and mentor junior team members and stakeholders on best practices.

- Work closely with the client to ensure effective and accurate implementation of service management solutions.

Mandatory Requirements :

- Strong expertise in IT Service Management (ITSM) on the ServiceNow platform.

- Hands-on experience with at least three of the following ServiceNow modules :

1. HAM (Hardware Asset Management)

2. SAM (Software Asset Management)

3. CMDB (Configuration Management Database)

4. Discovery

5. Integrations

6. Epro (Enterprise Procurement)

7. CSM (Customer Service Management)

Required Qualifications :

- 8+ years of experience in ITSM, ServiceNow architecture, and implementation.

- Experience in architecting and implementing complex solutions on ServiceNow.

- Strong knowledge of ServiceNow features, functions, and platform capabilities.

- Ability to work in a fast-paced environment with a focus on delivering results.

- Excellent communication skills, with the ability to collaborate across teams and stakeholders.

- ServiceNow certification is a plus.