QBrainX - ServiceNow ITSM Developer (4-8 yrs)

Job Title : ServiceNow ITSM Developer

Experience : 4 to 8 years

Job Location : Onsite - Chennai / Bangalore / Noida / Hyderabad (Hybrid)

Notice Period : Immediate joiners or candidates who can join within 15 days preferred

Job Summary :

We are seeking a skilled ServiceNow ITSM Developer with 4 to 8 years of experience to join our team. The ideal candidate should have a strong background in implementing ITSM projects, hands-on expertise in ServiceNow scripting and integrations, and excellent communication and interpersonal skills.

Key Responsibilities :

- Design, develop, and implement ServiceNow ITSM solutions based on business requirements.

- Customize and configure ITSM modules such as Incident, Problem, Change, and Service Request Management.

- Develop and maintain ServiceNow scripts including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows.

- Integrate ServiceNow with third-party applications using REST/SOAP APIs, MID Server, and Web Services.

- Optimize system performance and ensure best practices for ServiceNow development and administration.

- Collaborate with stakeholders to gather requirements and deliver effective solutions.

- Perform unit testing, debugging, and troubleshooting of ServiceNow applications.

- Stay updated with ServiceNow latest releases and features to enhance system capabilities.

Required Skills :

- Strong hands-on experience in ServiceNow scripting (JavaScript, Glide API).

- Experience in ITSM module implementation with best practices.

- Expertise in ServiceNow integrations using REST/SOAP APIs.

- Knowledge of Service Portal, UI Policies, Business Rules, and Workflows.

- Understanding of CMDB, Discovery, and Asset Management is a plus.

- Strong problem-solving and troubleshooting skills.

- Excellent communication and interpersonal skills to work with cross-functional teams.

Additional Details :

Work Mode : Hybrid (Onsite presence required in Chennai / Bangalore / Noida / Hyderabad).