QBrainX - ServiceNow Developer - HRSD Module (7-10 yrs)

Job Title : ServiceNow Developer (HRSD Module)

Experience Required : 5 years overall, with at least 2+ years of experience in HR Service Delivery (HRSD) Module

Job Location : Remote

Employment Type : Full-time

Immediate Joiner Preferred

Job Description :

We are seeking an experienced ServiceNow Developer with a strong background in HR Service Delivery (HRSD) and a solid understanding of ServiceNow scripting and integration.

The ideal candidate will have 5 years of overall experience, with at least 2+ years working specifically with the HRSD module.

You will be responsible for developing, implementing, and customizing ServiceNow HRSD solutions, ensuring they meet the needs of the business.

Key Responsibilities :

- Design, develop, and implement HR Service Delivery (HRSD) solutions within the ServiceNow platform, focusing on streamlining HR processes and improving user experience.

- Customize and configure HRSD modules (e.g., Case and Knowledge Management, Employee Service Center, HR Profiles, and HR Requests) to meet organizational requirements.

- Develop and modify ServiceNow scripts (Business Rules, Client Scripts, Script Includes, UI Actions) to automate and enhance HR workflows and processes.

- Integrate ServiceNow HRSD module with external systems using REST, SOAP, and MID Server integrations to improve data exchange and automation.

- Provide technical expertise in configuring and customizing the Employee Service Center (ESC) and other HRSD portals for a seamless user experience.

- Work with stakeholders to gather business requirements and translate them into technical solutions within the HRSD module.

- Troubleshoot, resolve issues, and provide ongoing support for HRSD implementations.

- Follow ServiceNow development best practices, ensuring high-quality, scalable, and maintainable solutions.

- Provide guidance and mentoring to junior developers and assist with peer reviews of customizations and configurations.

- Participate in full development lifecycle activities, including requirement gathering, testing, deployment, and post-deployment support.

Required Skills & Qualifications :

- 5 years of overall ServiceNow development experience, with at least 2+ years focused on HR Service Delivery (HRSD).

- Strong hands-on experience with ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Actions).

- In-depth knowledge and experience of HRSD modules (Case Management, Employee Service Center, HR Requests, Knowledge Management).

- Solid experience in ServiceNow integrations with external systems using REST, SOAP, and MID Server.

- Ability to design and implement solutions for HR workflows, ensuring they are scalable and efficient.

- Strong troubleshooting and problem-solving skills to ensure smooth and continuous service delivery.

- Familiarity with ServiceNow ITSM and Service Portal is a plus.

- Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.