QBrainX - ServiceNow Business Analyst (5-8 yrs)

Job Title : ServiceNow Business Analyst

Experience : 5 to 8 years

Location : Coimbatore (Onsite for 3 months, then Remote)

Employment Type : Fulltime

Immediate joiner is Preferred.

Job Description :

We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement.

Key Responsibilities :

- Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements.

- Work closely with development teams to ensure seamless implementation of ServiceNow solutions.

- Conduct requirement gathering sessions, gap analysis, and process documentation.

- Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus).

- Define and document Business Analysis (BA) processes and ensure adherence to best practices.

- Work with cross-functional teams to drive ServiceNow implementations and enhancements.

- Provide training and support to end-users as needed.

Requirements :

- 5 to 8 years of experience as a Business Analyst in ServiceNow projects.

- Strong understanding of ServiceNow ITSM and additional modules (preferred).

- Expertise in BA processes, requirement gathering, documentation, and user story creation.

- Experience working in Agile/Scrum environments.

- Excellent communication and stakeholder management skills.