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19 InfoService Jobs

Business Analyst - ServiceNow (5-8 yrs)

5-8 years

Business Analyst - ServiceNow (5-8 yrs)

InfoService

posted 24d ago

Job Role Insights

Flexible timing

Job Description

Job Title : ServiceNow Technical Business Analyst.

Location : Hyderabad Office Hybrid Role (3 Days/Week).

Job Type : Fulltime.

Job Summary :

We are seeking a highly skilled ServiceNow Technical Business Analyst to join our team. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring that ServiceNow solutions align with organizational goals.

This role involves working closely with stakeholders, gathering requirements, and collaborating with developers to implement ServiceNow functionalities effectively.

Key Responsibilities :

- Collaborate with business stakeholders to understand their needs and translate them into technical requirements for ServiceNow solutions.

- Analyze and document business processes to identify areas for automation and improvement using ServiceNow.

- Work with ServiceNow developers and administrators to design and implement solutions that align with best practices.

- Develop functional and technical specifications, user stories, and process workflows.

- Participate in ServiceNow platform upgrades, enhancements, and integrations.

- Conduct gap analysis to determine discrepancies between current and desired system capabilities.

- Facilitate workshops and meetings with business and technical teams to ensure alignment.

- Perform user acceptance testing (UAT) and validate that implemented solutions meet business requirements.

- Assist in developing training materials and conducting end-user training sessions.

- Provide ongoing support and troubleshooting for ServiceNow-related issues.

Required Qualifications :

- Bachelor's degree in Information Technology, Business Administration, or a related field.

- 5 years of experience as a Business Analyst with a focus on ServiceNow.

- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.

- Experience with ServiceNow configuration, workflows, and scripting is a plus.

- Excellent analytical and problem-solving skills.

- Ability to work effectively with both technical and non-technical stakeholders.

- Strong communication and documentation skills.

- Knowledge of Agile and Scrum methodologies is preferred.

- ServiceNow certification (CSA, CIS, or CAD) is a plus.

Preferred Skills :

- Experience with ServiceNow integrations using REST/SOAP APIs.

- Familiarity with ITIL processes and best practices.

- Hands-on experience with ServiceNow reporting and dashboards.

- Ability to work in a fast-paced and dynamic environment.


Functional Areas: Other

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Top InfoService Business Analyst Interview Questions

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What people at InfoService are saying

4.1
 Rating based on 3 Business Analyst reviews

Likes

Good place to settle down. Good work life balance.

  • Skill development - Good
  • +5 more
Dislikes

Less options for growth

Read 3 Business Analyst reviews

Business Analyst salary at InfoService

reported by 5 employees
₹7 L/yr - ₹15 L/yr
6% more than the average Business Analyst Salary in India
View more details

What InfoService employees are saying about work life

based on 266 employees
63%
53%
55%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

InfoService Benefits

Work From Home
Job Training
Soft Skill Training
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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