QBrainX - ServiceNow Lead - ITSM (8-12 yrs)

Role : ServiceNow Lead

Overall Experience Level : 8 to 10 years

Relevant experience : 5+ years into implementation/administration experience on ServiceNow platform

Job location : Hyderabad (3 days/week onsite)

Summary :

ServiceNow Lead with expert knowledge level on the platform and rich implementation experience of various modules (ITSM, ITOM, ITAM, FSM, ITBM, CSM) to meet the business needs. Resource with in-depth of understanding of the ITIL processes, sound knowledge on OOTB implementation and integrations at Enterprise level, excellent Design and behavioural skills.

Responsibilities :

- Demonstrate, design, and implement the platform modules in line with business needs.

- Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies.

- Provide expert level support and maintain the ServiceNow platform as per the agreed service levels (Available, Stable, Performant, Usable and Maintainable)

- Work closely with functional teams, architecture teams in positioning the modules into the landscape.

- Play a key role in creating and adapting the design guidelines, best practises together with the Platform Architect, other Leads and SE's

- Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design.

- Worked on full-scale implementation of ServiceNow modules for ITSM, ITOM, ITAM, FSM, ITBM, CSM.

- Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.

- Understand the business needs and rapidly prototype new solutions. Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs.

- Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON

- Coach/ guide the current ServiceNow team in support and operations and projects

- Take active part in platform upgrades (impact analysis, identify upgrade path, realize)

- Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas

- Proactively work on limiting the customizations, demo the useful features, optimize license/support costs, provide reporting & dashboards useful.

- Identifies opportunities for asset reuse that reduces overall solution cost and development time.

Requirements :

- Bachelor's degree in Engineering, or equivalent experience in related field

- 8-10+ years of experience in Design, Develop IT applications

- 5+ years of implementation/administration experience on ServiceNow platform

- Hands-on experience in development / customization / configuration of ServiceNow modules for ITSM (Request, Incident, Change, Problem, Config), ITOM, ITAM, FSM, ITBM and CSM

- Demonstrates excellent knowledge of ServiceNow toolset and integrations with related systems

- Strong knowledge on the ServiceNow platform (Out of the Box features, workflows)

- (Optional) Certifications : ServiceNow Administrator or ServiceNow Implementation

- Certification of ITIL processes & Agile methodologies is added advantage

- Experience as Java Developer, Scrum Master for the product team is an added advantage.