QBrainX - ServiceNow Business Analyst - ITIL/ITOM Module (10-15 yrs)

ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module)

Overall Experience Level : 10 years

Relevant experience : 4 to 8 years into ServiceNow Business Analyst

Job location : Hyderabad (3 days/week onsite)

Summary :

Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of IT.

Responsibilities :

- Analyse complex business problems and determine an IT solution

- Gather data and analyse business and user needs, In terms of Functional and Non-Functionals

- Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.

- Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution

- Enhancing the quality of IT products and services, analysing data to inform business decisions, and finding technological solutions to business needs

- Apply ITIL best practices to improve and streamline IT service management processes

- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools

- With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions

- Identifies opportunities for asset reuse that reduces overall solution cost and development time

- Perform the validation of solutions is being built/realized, together with the business process Responsible

- Together with the project team you put the solution into production and roll it out in the organization.

Requirements :

- Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related

field

- Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role

- Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)

- Strong understanding of ITIL processes and ITOM model

- Experience with ServiceNow ITSM, ITOM, and other relevant modules.

- Good inter personal skills (Communication, Collaboration, Openness, Transparent..)

- Strong written and verbal communication skills including technical writing skills.

We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.