Senior Loan Servicing Representative

Wells Fargo is seeking a Senior Loan Servicing Representative

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group project
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ years of EMEA Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Knowledge on Loan IQ
• Good understanding on Loan servicing, Deal administration, Loan Boarding/Modification, Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts.
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing

Job Expectations:

• University Masters/bachelor's degree in business or related discipline
• Flexible with the shift timings (13:30 -22:30 IST)
• Fee invoicing, control reporting, and audit confirmations.
• Money movement activities for CRE client accounts and associated invoicing
• ICMP imaging
• SYNDTRAK documentation uploads.
• Flexibility towards work on different processes/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintains professional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals