Wells Fargo - Senior Procedure Writer - Total Rewards Governance (5-10 yrs)

About this role:

Wells Fargo is seeking a Wells Fargo is seeking a Senior Procedure Writer to join our Total Rewards team. This role will be responsible for strengthening the control environment. The successful candidate will possess strong communication skills, a team first mindset, and acumen in relationship building to drive results.

In this role, you will:

- Lead or participate in developing documentation or document publishing strategy, policy and guidelines

- Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline

- Review and edit material authored by others

- Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content

- Complete quality control assessments of the work performed by team

- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

- Serve as team lead or escalation point

- Provide guidance to less experienced technical writers

- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

- Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications:

- 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

- Intermediate knowledge of Open Text and other web-based content management.

- Previous experience with control procedure writing and control policies.

- Previous experience in Human Resources related systems such as Workday and Service Now.

- Experience building partnerships and consulting effectively with leadership.

- Excellent verbal, written, and interpersonal communication skills.

- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

- Ability to exercise independent judgment and creative problem solving techniques.

- Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment

- Ability to take on a high level of responsibility, initiative, and accountability

- Experience researching, developing, writing, and editing operational procedures and documents

- Ability to maintain a high degree of confidentiality.

- Ability to prepare correspondence; memorandum; reports; presentations or other assigned documentation.

- Experience with analytical skills with high attention to detail and accuracy.

- Ability to take initiative and work independently with minimal supervision in a structured environment.

- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

Job Expectations:

- Partner with subject matter professionals and control owners to understand business needs as it relates to control procedures.

- Engage with business partners on large scale procedure publishing initiatives.

- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives ensuring compliance with the Internal Control Policy.

- Create a periodic review of Total Rewards control procedures to ensure all required elements are included based on the Internal Control Policy.

- Prep control owners and edit control procedures to ensure readiness with EBCE / IT&V testing

- Collaborate globally with Control teams, independent risk management and audit to ensure effective responses are provided and potential risks and concerns are addressed.

- Create, edit and format moderately complex to complex internal manuals, materials, control procedures, or other documentation related procedures and policies.

- Review changes to business operations for potential impact to other documentation or resources.

- Publish moderately complex web content according to standards.

- Lead or participate in developing documentation or document publishing strategy, policy, and guidelines.

- Complete quality control assessments of the work performed by the team.

- Provide guidance to less experienced technical writers

- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

- Consult and make recommendations to business partners on optimization of procedures.

- Review regulatory changes or partner with regulatory change agents to proactively identify required updates.

- Maintain document library or repository and update tables in appropriate systems.

- Utilize independent judgment to guide moderate risk deliverables

- Commitment to deliver and sustain satisfactory levels of employee and customer experience.

- Ability to prioritize and self-manage deliverables.

- Ability to learn; possesses a high-level of intellectual curiosity.

- Willingness to work on-site at stated location on the job opening.

Shift timings: 1:30-10:30 pm IST

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