Ads Support Engineer

• Technical Support: Provide dedicated support to Ads customers using the Advertiser API, Analytics tools, and Syndication services. Troubleshoot issues related to SOAP/REST APIs, web-based tags, pixel implementation, and ad tracking.
• API Integration Assistance: Assist clients with integrating Ads APIs (both REST and SOAP) into their systems, ensuring a seamless connection and data flow. Provide guidance on best practices and resolve any technical challenges that may arise during the integration process.
• Web-based Troubleshooting: Troubleshoot issues related to conversion tags and pixel implementation on customer websites. Assist with debugging HTML, JavaScript, and other web technologies to ensure proper functioning of tracking mechanisms.
• Customer Engagement: Engage directly with clients to understand their technical issues and provide timely and effective solutions. Communicate complex technical information clearly and professionally, ensuring a positive customer experience.
• Analytics Support: Guide customers in utilizing Ads Analytics tools effectively. Assist in interpreting data and solving issues related to campaign performance, reporting, and tracking.
• Syndication Support: Work with syndication partners to resolve any technical issues related to syndicating Ads across partner networks.
• Collaboration: Work closely with the engineering, product, and other support teams to escalate and resolve complex issues, while also providing feedback for platform improvements.
• Documentation: Create and maintain detailed documentation for common issues, troubleshooting steps, and best practices to enhance the customer support experience.
• Continuous Learning: Stay up-to-date with the latest Ads products, APIs, tools, and technologies to provide the best support to customers

Technical Skills:

• Solid understanding of SOAP/REST APIs and experience troubleshooting API-related issues.
• Basic knowledge of HTML, JavaScript, and web-based technologies.
• Experience with conversion tags, tracking pixels, and web-based analytics tools.
• Familiarity with ad tracking, digital marketing technologies, and syndication processes is a plus.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.

Communication: Excellent verbal and written communication skills, with the ability to articulate technical solutions to both technical and non-technical audiences.

Customer Focus: A customer-centric mindset with a focus on providing exceptional service and support to external clients.

Collaboration: Ability to work cross-functionally with various teams to troubleshoot and resolve issues.

Experience:

• Previous experience in a technical support role, preferably related to digital marketing, analytics, or ad platforms.
• Experience with Ads or other digital ad platforms is highly desirable.

• Familiarity with advertising technologies, conversion tracking, and the online ad ecosystem.
• Experience supporting clients and customers in a technology-focused role.
• Ability to quickly learn new technologies and adapt to changing environments.