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L2 O365 Support Engineer
ALIFCloud IT Consulting
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Must have Expertise: Exchange online, Mail flow Troubleshooting, Security and Compliance, Retention Policies
Typical Day in The Role
- The purpose of the team is to provide frontline customer support for M365 Enterprise Level customers in the areas of Exchange Online, Cloud Identity, and Azure Identity.
- Key projects - Will be working on support cases for M365 Enterprise Level customers.
- Typical task breakdown and operating rhythm Work assigned tickets from the queue, and collaborate with colleagues via various methods such as team meetings or group chats to triage on difficult cases.
Candidate Requirements
- 4-year technical degree or 3-7+ years in technical support role or MIS in an Enterprise environment.
- Strong technical writing skills and familiarity with Microsoft 365 Office Applications.
- Strong working knowledge of Exchange online, the Exchange online admin center, email flow and troubleshooting email flow issues.
- Ability to effectively communicate technical issues to sometimes non-technical customers and business executives.
- Candidate should possess a solid working knowledge of Enterprise Messaging Administrative concepts such as Identity, client authentication, Identity Authorization, and the end user Authentication experience.
- Candidate should be familiar with the Identity Synchronization Technologies and tools used such as (DirSync, AAD Connect, FIMetc.), and have general understanding of Identity and Access Management, M365 Identity Management.
- Strong organization, time management, communication, and documentation skills.
- Experience with Fiddler and analyzing network traffic.
Must Have Technical expertise in Below technologies:
- Top Hard Skills Required + Years of Experience, candidate must meet at least 5 of the following listed requirements below:
- Must have Office 365 Knowledge.
- Must know Office 365 Administration
- Hands-on expertise Exchange online, Mail flow Troubleshooting.
- Hands-on expertise related to Security and Compliance, Retention Policies, Outlook Client Troubleshooting.
- Must know Active Directory
- Office 365 Migration Experience.
- Licensing in Office 365.
- Basic knowledge about SharePoint Online and Teams will be of added advantage.
- Must have Good Verbal and written communications skills.
- Must have very strong troubleshooting/Problem solving skills.
Nice To Haves
- MSFT Certifications such as:
- Microsoft 365 Certified: Administrator Expert
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Information Protection and Compliance Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Previous MSFT work experience
- Experience working with and supporting customers in another language(s)
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Exposure to cutting-edge cloud technologies and projects.
Employment Type: Full Time, Permanent
Read full job description What people at ALIFCloud IT Consulting are saying
What ALIFCloud IT Consulting employees are saying about work life
based on 39 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ALIFCloud IT Consulting Benefits
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Team Outings Health Insurance 
Cafeteria Soft Skill Training Education Assistance Job Training
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ALIFCloud IT Consulting Pune Office Location
Pune Office
Headquarter
Office no. 519, Clover Hills Plaza, NIBM Road, City – Pune, Country -India
Pune
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