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CertifyOS

Compare

2.9

based on 12 Reviews

10 CertifyOS Jobs

Technical Support Engineer

CertifyOS

2.9

based on 12 Reviews

0-3 years

Chennai, New Delhi, Mumbai + 3 more

1 vacancy

Technical Support Engineer

CertifyOS

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management SQL Healthcare JIRA Product Support Licensing

+ 2 more

Job Description

About Certify :

At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.

What sets us apartOur cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.

But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure.

About the Role:

As a Technical Support Analyst, you will play a crucial role in ensuring the smooth resolution of internal and client issues. You will be responsible for triaging and resolving support tickets with minimal escalations, effectively communicating escalations to the product and engineering teams, and maintaining high customer satisfaction. This position requires an individual who thrives in a dynamic, cross-functional environment and has a proactive mindset.

What makes you a match

Experience: 2+ years in a technical support or product support role within a B2B or B2B2C environment.
Technical Skills: Proficiency in SQL, APIs (Postman), RDBMS (BigQuery), unstructured databases (Firestore), and software management tools (Jira). Ability to troubleshoot software issues with minimal guidance.
Problem-Solving: High empathy for solving problems, focusing on efficiency, and ensuring a high standard of quality in every interaction.
Communication: Strong written and verbal communication skills in English. Ability to document communications effectively.
Process-Oriented: Familiarity with support ticket management, proper categorization, and prompt resolution.
Desirable: Experience with credentialing providers using software platforms like CertifyOS, spreadsheets (Excel, GSheets), and knowledge of query languages (SQL).
Bonus: Experience in deflecting support tickets using strong product knowledge and providing high-level support autonomously.

What you ll do

Triage and analyze incoming support tickets, ensuring timely responses, proper categorization, and thorough documentation for escalations.
Resolve support tickets with a strong focus on customer satisfaction and minimal escalation, using your technical expertise to troubleshoot issues.
Escalate tickets to the correct teams with ample context, ensuring efficient handovers and resolution.
Utilize product knowledge to deflect a high number of support tickets, enhancing customer experience and reducing workload on other teams.
Communicate promptly and effectively with internal teams and clients, providing status updates and ensuring a closed-loop of communication.
Participate in weekly interactions with internal users, sales, and product teams to gather feedback and identify opportunities for product improvement.

Why join Certifys Technical Support Team

Collaborative Environment: Work with a supportive team that values your input and offers a chance to grow alongside skilled technical support professionals.
Cross-Functional Exposure: Gain experience by interacting directly with product managers, engineers, sales, and customer success teams.
Continuous Learning: Youll have the opportunity to deepen your technical expertise, learn new skills, and contribute to shaping the product roadmap.
Inclusive Culture: At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we welcome applicants from diverse backgrounds to join our vibrant community.

At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

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What people at CertifyOS are saying

What CertifyOS employees are saying about work life

based on 12 employees

78%

100%

Flexible timing

Monday to Friday

No travel

Night Shift

View more insights

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