Helpdesk Analyst

• Responsible for troubleshooting IT (i.e.,hardware and software) issues with remote staff worldwide.
• Communicate as a liaison between vendors and IT, Engineering, Security, and other staff.
• Responsible for tracking user issues, investigations, and resolutions in JIRA Helpdesk within SLAs.
• Support asset management needs worldwide.
• Provide administrative support to user account creation and maintenance including granting/revoking user permissions, resetting passwords, and unlocking accounts.
• Provide regular communication to management and others, including an explanation of practices and methods used.
• Participate in new hire onboarding, as needed.

What Youll Need

• 2 years of experience in a professional technology environment.
• Experience with various operating systems (Windows, Mac OS).
• Self-starter with the ability to independently resolve issues and deliver results.
• Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).
• Demonstrated ability to learn new technologies and applications.
• Strong customer service ethic.
• Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.
• Agility to pivot.

Benefits of Working at Certify

• Generous vacation and sick leave policy
• No meeting Thursdays so you can stay heads down to get work done
• Flexible working hours