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20 Stratacent Jobs
Enterprise Helpdesk Technician - Associate / Sr. Associate
2-5 years
Pune
1 vacancy
Enterprise Helpdesk Technician - Associate / Sr. Associate
Stratacent
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Title: Enterprise Helpdesk Technician - Associate / Sr. Associate
Location: Bangalore/Pune
Job Type: Full-Time
Shift Timings: 24 x 7 rotational shift
Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Primary Roles and Responsibilities:
.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com
Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
",Location: Bangalore/Pune
Job Type: Full-Time
Shift Timings: 24 x 7 rotational shift
Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Primary Roles and Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Manage user accounts, permissions, and access rights.
- Install, configure, and maintain computer systems and applications.
- Document and track support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Assist in the development and implementation of IT policies and procedures.
- Conduct training sessions for end-users on various software and hardware topics.
- Stay updated with the latest technology trends and advancements.
- Bachelors degree in information technology, Computer Science, or a related field
- Proven prior experience in a helpdesk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with network protocols, hardware, and software troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com
Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors
Employment Type: Full Time, Permanent
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What people at Stratacent are saying
What Stratacent employees are saying about work life
based on 19 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stratacent Benefits
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