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RSM US in India
363 RSM US in India Jobs
3-5 years
Bangalore / Bengaluru
1 vacancy
Contact Center Engineer, Senior Associate
RSM US in India
posted 1mon ago
Flexible timing
Key skills for the job
We are seeking a skilled Contact Center Engineer to join our team. This role is to participate in our national team as an engineer and take ownership of our offerings around Microsoft's Modern Workplace suite of solutions for key clients across North America.
This role is essential for configuring, maintaining and optimizing our clients' contact center environments, ensuring a seamless customer experience, and supporting the Contact Center platform. With a focus on configuration, troubleshooting, and communication, the ideal candidate will bring extensive experience in contact center administration and a strong technical foundation focused on the implementation and ongoing support within the Dynamics 365 Contact Center and/or Genesys PureCloud offering.
The Contact Center engineer will work as a business advisor to provide timely, high quality client service to our mid-market clientele. The successful candidate will have excellent communication skills (written and oral), problem solving skills, a strong work ethic, and good client relations.
Responsibilities include:
Basic Qualifications:
Bachelor's degree in Information Technology or equivalent experience and technical certification
Minimum 3 to 5 years' experience with Implementation of Contact Center technologies such as Dynamics 365, Genesys or Teams Voice.
Shift: First shift (12PM to 9PM/1PM to 10PM)
Employment Type: Full Time, Permanent
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9-14 Yrs
Bangalore / Bengaluru