Upload Button Icon Add office photos
filter salaries All Filters

10 Ingram Micro India Ssc Jobs

Support Engineer

3-6 years

Mumbai

1 vacancy

Support Engineer

Ingram Micro India Ssc

posted 4mon ago

Job Description

  • Provide technical support to customers using AWS services, addressing their issues and queries promptly.
  • Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
  • Escalate issues to higher-level support or engineering teams as necessary.
  • Produce and update assignment documentation as required.
  • Ensure that hand over to relevant support organisation is successfully completed
  • Provide technical support as requested, for internal and external customers
Personal Skills Development
  • Keep up-to-date with current and future technologies, products and strategies
  • Build a solid skills foundation in chosen subject matter
  • Build and enhance relationships with peers
Qualifications and Experience
An AWS Support Engineer should also have the following qualifications and experience:
Required Qualifications
  • AWS Certified Solutions Architect or AWS Certified SysOps Administrator certification.
Desirable Qualifications
  • AWS Professional Certification
Expected Experience (Migration and Transformation)
  • 2+ years on AWS cloud environments
  • AWS Optimisation Licensing and Assessment (OLA)
  • AWS Migration Acceleration Program (MAP)
  • Compute services (e.g. EC2, containers, serverless)
  • Monitoring/Observability tools (e.g. CloudWatch, Prometheus, DataDog)
  • VPCs/Networking
  • Migrations from VMware and/or Azure
  • Experience with networking, security, and compliance in cloud environments.
  • Strong analytical and problem-solving skills.
  • Experience with hybrid cloud environments and multi-cloud strategies.
  • Familiarity with DevOps practices and tools such as Jenkins, Terraform, and Ansible.
  • Monitor and respond to incidents affecting customer environments.
  • Perform root cause analysis and implement preventive measures to avoid future incidents.
  • Maintain detailed documentation of incidents, resolutions, and best practices.
  • Assist customers in optimizing their AWS environments for performance, security, and cost efficiency.
  • Conduct regular reviews and health checks of customer environments.
  • Provide training and guidance to customers on AWS best practices and new services.
  • Familiarity with ITIL or other service management frameworks.
Knowledge, Skills, and Characteristics
  • Two or more years of experience in a technical engineering type role
  • Excellent communicator both verbally and written (both local and English)
  • Experienced, mature, influential, assertive and diplomatic
  • Able to operate independently or as part of a larger team
  • Industry leading knowledge of chosen subject matter
  • A flexible approach to work and prepared go the extra mile to exceed customer expectations
  • Applies knowledge and skills through handling complex problems beyond own area of expertise.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Engineer roles with real interview advice

What people at Ingram Micro India Ssc are saying

What Ingram Micro India Ssc employees are saying about work life

based on 92 employees
88%
81%
69%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ingram Micro India Ssc Benefits

Health Insurance
Work From Home
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

Compare Ingram Micro India Ssc with

Accenture

3.8
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Hewlett Packard Enterprise

4.2
Compare

IBM

4.0
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Infosys

3.6
Compare

Capgemini

3.7
Compare

HCLTech

3.5
Compare

Northcorp Software

4.3
Compare

Accel Frontline

4.0
Compare

Elentec Power India (EPI) Pvt. Ltd.

3.7
Compare

HyScaler

4.5
Compare

Appsierra

4.4
Compare

Pitney Bowes

3.8
Compare

Apmosys Technologies

3.4
Compare

Yashi Consulting Services

3.6
Compare

Apex CoVantage

3.2
Compare

VHS Consulting

3.7
Compare

Similar Jobs for you

Support Engineer at Sectona

Mumbai

3-6 Yrs

₹ 5-8 LPA

Support Engineer at Cradlepoint

Mumbai

1-4 Yrs

₹ 2-5 LPA

Technical Support Manager at CriticalRiver Inc.

Hyderabad / Secunderabad

6-9 Yrs

₹ 9-13 LPA

Technical Support at Critical Start

Pune

2-6 Yrs

₹ 8-11 LPA

Assistant Technology Manager at Johnson Controls

Pune

3-8 Yrs

₹ 4-8 LPA

Team Lead at VikingCloud

Pune

3-7 Yrs

₹ 3-7 LPA

Support Engineer at Hex Wireless Pvt. Ltd.

Vadodara

1-5 Yrs

₹ 3-7 LPA

Support Engineer at Infinite Computer Solutions India Pvt. Ltd.

Noida

2-6 Yrs

₹ 6-7 LPA

Support Engineer at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

2-6 Yrs

₹ 7-11 LPA

Platform Engineer at IBKR

Mumbai

1-4 Yrs

₹ 3-6 LPA

Support Engineer

3-6 Yrs

Mumbai

4mon ago·via naukri.com

Associate Product Manager

4-7 Yrs

Mumbai

2d ago·via naukri.com

Business Manager - GCP

5-10 Yrs

Mumbai

16d ago·via naukri.com

Workday Consultant

2-5 Yrs

Mumbai

23d ago·via naukri.com

Business Manager

6-11 Yrs

Mumbai

2mon ago·via naukri.com

Sr. Professional, Business Development

4-6 Yrs

Mumbai

2mon ago·via naukri.com

HR Business Partner

10-15 Yrs

Chennai

5mon ago·via naukri.com

Client Manager - Business Development

4-7 Yrs

Mumbai

5mon ago·via naukri.com

Deputy Assistant Manager, Credit

3-5 Yrs

Pune

5mon ago·via naukri.com

Associate Professional - Solution Development

3-4 Yrs

Mumbai

5mon ago·via naukri.com

Recently Viewed

PHOTOS

Medanta the Medicity

4 office photos

JOBS

Avalon Global Research

No Jobs

JOBS

SS&C TECHNOLOGIES

No Jobs

SALARIES

R Systems International

JOBS

Chandresh Cables

No Jobs

SALARIES

TCI Express

DESIGNATION

SALARIES

XpressBees

JOBS

Kale Logistics Solutions

No Jobs

JOBS

Finoit Technologies

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent