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10 Ingram Micro India Ssc Jobs
Support Engineer
Ingram Micro India Ssc
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide technical support to customers using AWS services, addressing their issues and queries promptly.
- Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
- Escalate issues to higher-level support or engineering teams as necessary.
- Produce and update assignment documentation as required.
- Ensure that hand over to relevant support organisation is successfully completed
- Provide technical support as requested, for internal and external customers
- Keep up-to-date with current and future technologies, products and strategies
- Build a solid skills foundation in chosen subject matter
- Build and enhance relationships with peers
- AWS Certified Solutions Architect or AWS Certified SysOps Administrator certification.
- AWS Professional Certification
- 2+ years on AWS cloud environments
- AWS Optimisation Licensing and Assessment (OLA)
- AWS Migration Acceleration Program (MAP)
- Compute services (e.g. EC2, containers, serverless)
- Monitoring/Observability tools (e.g. CloudWatch, Prometheus, DataDog)
- VPCs/Networking
- Migrations from VMware and/or Azure
- Experience with networking, security, and compliance in cloud environments.
- Strong analytical and problem-solving skills.
- Experience with hybrid cloud environments and multi-cloud strategies.
- Familiarity with DevOps practices and tools such as Jenkins, Terraform, and Ansible.
- Monitor and respond to incidents affecting customer environments.
- Perform root cause analysis and implement preventive measures to avoid future incidents.
- Maintain detailed documentation of incidents, resolutions, and best practices.
- Assist customers in optimizing their AWS environments for performance, security, and cost efficiency.
- Conduct regular reviews and health checks of customer environments.
- Provide training and guidance to customers on AWS best practices and new services.
- Familiarity with ITIL or other service management frameworks.
- Two or more years of experience in a technical engineering type role
- Excellent communicator both verbally and written (both local and English)
- Experienced, mature, influential, assertive and diplomatic
- Able to operate independently or as part of a larger team
- Industry leading knowledge of chosen subject matter
- A flexible approach to work and prepared go the extra mile to exceed customer expectations
- Applies knowledge and skills through handling complex problems beyond own area of expertise.
Employment Type: Full Time, Permanent
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