Sr. Sales Coordinator

Role & responsibilities

• Coordinating the sales team by communicating relevant information.
• Preparing PI, OA, MRIN etc Addressing any customer queries and complaints through phone
• Maintaining an updated record of all important customer information in the database
• Taking up any urgent requests or queries in a timely manner
• Act as the main point of contact for customers regarding orders, delivery status, and post-sales inquiries.
• Coordinate with other departments (e.g., inventory, logistics) to ensure the timely delivery of products.
• Prepare regular sales reports
• Stock counting during month end.
• Monitor stock levels and coordinate with the inventory team to ensure product availability.
• Connect warehouse team to ensure all orders should be processed timely and accurately by them and still in case of any unforeseen delays in orders or anticipating any major issue/complaint, handle the partner in diligent way and ensure after sales support as required/requested.