Deputy Manager - Process Training - Pune - Phursungi - REF56957F

REF56957F - Deputy Manager - Process training - Pune (Insurance/London Market/BPO)

Vertical: - Insurance

Role: - Individual Contributor

Shift: - UK Shift (12:30pm/1:30pm - 9:30pm/10:30pm)

Mode of work: - 5 days WFO (some hybrid flexibility can be available eventually)

Experience range: - 7+ years of experience in the Insurance domain in a BPO company

Interview Rounds:- 2

Absolute must have-

1. Experience in dealing with US/UK clients
2. Team Management experience
3. Excellent communication skills
4. Microsoft Excel & PowerPoint proficiency

Good to have-

1. London Market experience
2. Training experience

Job Description

• Plan, execute, and monitor all training and development initiatives to enhance team performance and operational excellence.
• Adhere to established Training Standard Document, governance plans, and other prescribed regulations.
• Lead training-related change management and compliance programs for the account.
• Drive content development and instructional design, incorporating the latest technologies and practices to maintain a competitive edge.
• Ensure measurable ROI from learning investments and demonstrate the value delivered to the business.
• Enhance training efficiency and effectiveness through the use of training metrics.
• Create and maintain comprehensive training Management Information (MI) and documentation.
• Design, develop, and deliver London Market product and process training.
• Serve as an ambassador for innovative practices and technologies, implementing best practices across the account(s).
• Develop and lead a team of highly skilled trainers to deliver exceptional training experiences.
• Implement and manage a robust update management process, ensuring consistency and compliance.
• Provide one-on-one coaching and constructive feedback as needed to enhance performance.
• Leverage generative AI and other automated tools to optimise training processes and outcomes.
• Build and maintain effective client relationships, addressing actions and requirements as per discussions.
• Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project
• Reviewing and updating the governance plan as applicable
• Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
• Monitoring and reviewing the progress of trainers through one-on-one reviews
• Ensuring that statutory training requirements are met (e.g., ISO requirements)
• Evaluating trainers and training & development programs
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment Qualifications

• Graduate
• Preferred Certification - CII London Market Certification