Senior Group Manager - Transactional Quality

Sr. Group Manager (AVP) - QualityReportingThe role holder will report to Business unit Quality LeadershipJob Purpose and RoleLead Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance SLA baselining, predictive SLA monitoring & reporting Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits Digitalization of Quality Assurance Delivery - embed Digital tools to strengthen audit mechanism & control framework Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams Qualifications

Graduate / Post Graduate Overall work experience of minimum 12 yrs.; minimum 6 yrs. experience in Quality Lean Six sigma Black belt certified Experience in automation of aspects of Quality function Knowledge & experien