Upload Button Icon Add office photos
filter salaries All Filters

67 Vuram Technology Jobs

Assistant Manager - Operations

1-5 years

Pune

1 vacancy

Assistant Manager - Operations

Vuram Technology

posted 14hr ago

Job Description

Job Description

Ensure Service Level metrics are met as defined by the clients/processes Driving Efficiency project/Brainwaves within the team Ensuring that Compliance standards are met, regarding Data Protection Focus on customer service and aim for zero complaints Customer Centricity Proactively identify and participate in continuous improvement opportunities for the process Adhere to Client specific policies and compliance regulations Establish peer-to-peer relationships with the onshore business Ensure complete, transparent and frequent communication with the business Ensure Legal and compliance defects are zero or tend to zero EWS accuracy is maintained Training hours as defined by business are met 1-2-1 Adherence Identifying avenues of efficiency and quality Improvement to benefit end customer Ensuring all CSLs/Key MIs are met month on month Work state Management, designing and managing team goals and parameters Ensuring all internal targets (set by WNS) are met month on month Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business Appropriate and timely escalations to immediate supervisor Identify Process Improvements & driving them with the help of proper resources Liaising with Other Support functions Daily allocation of work Attendance and Leave management TNI for the team and nominations for trainings Timely management and resolution of chasers/escalations from Onshore Working on escalations/business cases that need to be discussed with the client for decision making, PIP cases & disciplinary issues Adhere to WNS & Client specific policies and compliance regulations Be professional and courteous & maintain a high level of integrity and confidentiality at all times Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals Regular team huddles & timely team-meetings & Regular monthly feedback (1-on-1s) and development plans Team player with a ready disposition to learn Hiring and Manpower planning Ensure team bonding, Manage & guide career aspirations of agents Ensure Employee Satisfaction at high levels Accurately and timely reporting of CSL/Key MI for external and internal customer Accurately and timely reporting of all Internal reporting

Qualifications

Graduate


Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Operations roles with real interview advice

What people at Vuram Technology are saying

What Vuram Technology employees are saying about work life

based on 9 employees
88%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vuram Technology Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Job Training
Free Transport +6 more
View more benefits

Compare Vuram Technology with

Infosys

3.6
Compare

TCS

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Persistent Systems

3.5
Compare

Hexaware Technologies

3.5
Compare

State Street Syntel

3.7
Compare

Sterling & Wilson

4.1
Compare

AXA Business Services

3.9
Compare

Chegg

4.1
Compare

CMA CGM

4.0
Compare

Sheenlac Paints

4.5
Compare

Hero Motors Company

4.0
Compare

NIIT

3.6
Compare

Tekwissen

4.8
Compare

FastInfo

4.2
Compare

Airtel Payments Bank

4.0
Compare

Similar Jobs for you

Assistant Manager Operations at Dentalkart

New Delhi

5-7 Yrs

₹ 7-9 LPA

HR Analyst at UTC Aerospace Systems

Bangalore / Bengaluru

2-4 Yrs

₹ 5-6 LPA

Customer experience at Aspire

Gurgaon / Gurugram

2-6 Yrs

₹ 4-8 LPA

Customer experience at Aspire APP

Gurgaon / Gurugram

2-6 Yrs

₹ 5-9 LPA

Assistant Manager Operations at GE India Industrial Private Limited

Pune

4-7 Yrs

₹ 6-10 LPA

Operations Manager at JP ENERGY

Kochi

5-10 Yrs

₹ 7-12 LPA

Assistant Manager Operations at Bajaj Finserv Ltd.

Hyderabad / Secunderabad

5-6 Yrs

₹ 3-7 LPA

Sales Trainer at Ocube

Noida

3-8 Yrs

₹ 6-11 LPA

Assistant Manager Finance at Capita India Pvt. Ltd

Mumbai

5-10 Yrs

₹ 7-12 LPA

Assistant Operations Executive at MOVEABOX

Thane

2-4 Yrs

₹ 4-6 LPA

Assistant Manager - Operations

1-5 Yrs

Pune

14hr ago·via naukri.com

Senior Associate - Operations

1-4 Yrs

Mumbai, Thane, Navi Mumbai

14hr ago·via naukri.com

Chennai -Assistant Manager - FNA -REF52639U

6-10 Yrs

Chennai

14hr ago·via naukri.com

Senior Associate - Operations

1-4 Yrs

Pune

1d ago·via naukri.com

Senior Consultant - Transition REF42325R

7-12 Yrs

Pune

1d ago·via naukri.com

V-Senior Quality Engineer

4-10 Yrs

Arcot, Chennai

1d ago·via naukri.com

Risk Analysis - - R&A

1-4 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Group Manager - WFM - Forecasting - REF34330S

5-9 Yrs

Pune

1d ago·via naukri.com

Consultant - Dgtl. Trnf. - - REF41835K_202461219

6-9 Yrs

Pune

1d ago·via naukri.com

Lead Associate - Operations I Collections I I US Shift

1-5 Yrs

Pune

1d ago·via naukri.com
write
Share an Interview