Upload Button Icon Add office photos
filter salaries All Filters

64 Vuram Technology Jobs

Lead Associate - Operations I Collections I I US Shift

1-5 years

Pune

1 vacancy

Lead Associate - Operations I Collections I I US Shift

Vuram Technology

posted 1d ago

Job Description

Job Description

O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus

Functional knowledge:

First point of contact for client engagement / escalation management.

Identify and work towards improvements projects resulting in process efficiencies

Collectors:

Voice calling

Dispute Management

Customers account Reconciliation Customer Query Resolution

Customer Account Management (Follow up on payment of open balances)

Update and maintain accurate records of collection activities

Refund process

Collection report

Query response (Customer / Collection manager / Credit controller)

Process improvement methodology: Has process improvement acumen.

Account Management:

Knows the counterparts at client side and maintains a supportive and professional relationship with them

Maintains a communication channel to report regular issues and highlight the exceptions

Customer Orientation:

Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

Responds to any changes, alterations, customer requests and escalates as required

Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues

Accountability:

Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration and Teamwork:

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his or her level; escalates if required.

Displays good collaborative spirit

Does not resist change management

Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required.

Analytical Thinking and Problem Solving:

Identifies anomalies, errors, and aberrations in output

Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions

Proposes and supports implementation of process improvements

Communication skills

Participates actively in team meetings; articulates thoughts clearly

Listens with attention and builds own understanding

Demonstrates requisite verbal and written communication skills

Qualifications

B com M com MBA Finance


Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Operations Lead roles with real interview advice

What people at Vuram Technology are saying

What Vuram Technology employees are saying about work life

based on 9 employees
88%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vuram Technology Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Job Training
Free Transport +6 more
View more benefits

Compare Vuram Technology with

Infosys

3.6
Compare

TCS

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Persistent Systems

3.5
Compare

Hexaware Technologies

3.5
Compare

State Street Syntel

3.7
Compare

Sterling & Wilson

4.1
Compare

AXA Business Services

3.9
Compare

Chegg

4.1
Compare

CMA CGM

4.0
Compare

Sheenlac Paints

4.5
Compare

Hero Motors Company

4.0
Compare

NIIT

3.6
Compare

Tekwissen

4.8
Compare

FastInfo

4.3
Compare

Airtel Payments Bank

4.0
Compare

Similar Jobs for you

Senior Associate Operations at Vuram Technology Solutions Pvt Ltd

Pune

0-4 Yrs

₹ 1-5 LPA

Senior Associate Operations at WNS GLOBAL SERVICES PRIVATE LIMITED

Pune

2-5 Yrs

₹ 4-7 LPA

Operations at Vuram Technology Solutions Pvt Ltd

Pune

0-4 Yrs

₹ 2-6 LPA

Operations at WNS

Pune

0-4 Yrs

₹ 2-4 LPA

Operations at Wns Global Service Private Limited

Pune

1-4 Yrs

₹ 2-5 LPA

Complaints Manager at Indusind Bank

Mumbai

2-7 Yrs

₹ 4-9 LPA

Operations at BRISTOL-MYERS SQUIBB INDIA PVT.LTD.

Hyderabad / Secunderabad

5-7 Yrs

₹ 7-12 LPA

Deputy Manager at Wipro Limited

Pune

5-10 Yrs

₹ 7-12 LPA

Operations at International Centre for Excellence (ICE)

Hyderabad / Secunderabad

0-3 Yrs

₹ 2-5 LPA

Operations at Compucom-CSI Systems India

Pune

3-6 Yrs

₹ 7-10 LPA

Lead Associate - Operations I Collections I I US Shift

1-5 Yrs

Pune

1d ago·via naukri.com

Risk Analysis - - R&A

1-4 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Senior Consultant - Transition REF42325R

7-12 Yrs

Pune

1d ago·via naukri.com

V-Senior Quality Engineer

4-10 Yrs

Arcot, Chennai

1d ago·via naukri.com

Senior Associate - Operations

1-4 Yrs

Pune

1d ago·via naukri.com

Group Manager - WFM - Forecasting - REF34330S

5-9 Yrs

Pune

1d ago·via naukri.com

Consultant - Dgtl. Trnf. - - REF41835K_202461219

6-9 Yrs

Pune

1d ago·via naukri.com

REF55693C - WFM with MS Excel - Assistant Manager -

3-4 Yrs

Pune

1d ago·via naukri.com

Assistant Manager - WTS - Oracle Cloud PCMCS Consultant

6-12 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Senior. Associate - Operations

1-4 Yrs

Mumbai

2d ago·via naukri.com
write
Share an Interview