Assistant Manager - Operations and Service

Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management

Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.

Cross selling the insurance and other products to walk in customers

Cash & Customer Service /NPS and Audit Queries

Service branch maintenance and control

Consistent increase in penetration of CDM/Kiosk

Manage escalations with teams (Centralize/HO) for end to end resolution

Petty cash management

Maintain minimal errors in audit report published by HO. Required Qualifications and Experience
" Understanding of cash & customer service related processes and policies.

Graduate/Post graduate fresher/with experience

Ability to work independently and towards deadlines.

Effective oral and written communication skills"