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340 Bajaj Allianz General Insurance Jobs
Assistant Manager Operations
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Manager Operations
Bajaj Allianz General Insurance
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- MIS Reporting
- Oversee the process of MIS report generation to ensure all reports are generated on time and accurately; Review the reports with other senior team members/ sales channel heads to determine outcomes
- Provide guidance to the team on preparation of appropriate formats to get desired outcomes for new report requests
- Prepare presentation and reports for AOP, LRP review etc. as needed
- Incentive Commissions
- Detect anomalies on the incentive structures (different structures for different sub-channel) with the team members, ensure full coverage and exact mapping for accurate and timely calculation; Review to ensure no errors
- Undertake regular audit and provide inputs to the team on aspects such as exceeding set budgets for incentive payout, stretch in target setting and impact on the incentive payout calculations; Discuss observations with sub-channel head and country heads, present findings and seek final decision on payout
- Campaign Management
- Design the complete campaign plan for the year including aspects such as criteria, payouts, mode of payouts, etc.
- Cascade communication on campaigns and related information to agents and drive campaigns
- Oversee accuracy and timeliness of calculation of monthly results, seek validation from Finance team and incorporate their inputs and declare results; Coordinate with audit team to resolve their queries on calculations
- Give directions to the team and oversee the end to end fulfillment of all campaigns, finalize the flow of the campaign (e.g. award night), criteria, finalize awards, etc.; Lead vendor management and negotiations
- Intervene and resolve all escalations and accept appreciations
- Customer Service and Grievance Handling
- Ensure processes and activities are in compliance with government, PMO, etc. requirements
- Interact with customers (farmers) visiting HO, as needed
- Receive, understand and respond to queries (by drafting letters) for all queries from state government and Government of India
- Impart training to customer service call center teams to respond to queries appropriately from farmers (customers); Make surprise/ planned visits to the call center to monitor call quality and adherence to processes
- IT Projects
- Ensure timely and prompt resolution of all issues faced in the 2 digital assets used by the advisors by the IT team
- Engage with teams such as IT, Operations and underwriting to develop a digitalized flow for various inititaves such as introduction of new products on the assets
- Coordinate with the IT department for BRD, developments, provide test cases, UAT testing, etc. and sign off
- Agent communication and issue management
- Plan and organize communication cascade to the agents on various topics such as campaign information, industry level changes, company changes, product, price changes, IT projects, etc.
- Oversee and provide guidance to the team for content creation, determine mode of communication such as videos, etc.
- Intervene and provide guidance to the team to manage escalations and resolve issues raised by customers/ agents related to policy generation delay, wrong commitments, etc.
- Team development
- Participate in selection process to identify right talent for positions within the team
- Establish individual performance expectations and evaluation metrics, and regularly review individual performance
Employment Type: Full Time, Permanent
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Rating based on 4 Assistant Manager Operations
reviews
Anonymous · Direct Marketing
in Moti nagar
Pays salaries on time even during pandemic.
Your appraisal and stay in company depends on the attitude of your reporting manager and not on your work. Pathetic HR department
Read 4 reviewsAssistant Manager Operations salary at Bajaj Allianz General Insurance
What Bajaj Allianz General Insurance employees are saying about work life
Bajaj Allianz General Insurance Benefits
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