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Assistant Manager-Operations-Centre of Excellence
3-7 years
Pune
1 vacancy
Assistant Manager-Operations-Centre of Excellence
Bajaj Allianz General Insurance
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- MIS & Reporting
- Oversee the process of MIS & report generation to ensure all reports are generated on time and accurately; Review the reports with other senior team members/ sales channel heads to determine outcomes
- Provide guidance to the team on preparation of appropriate formats to get desired outcomes for new report requests
- Prepare presentation and reports for AOP, LRP review etc. as needed
- Incentive & Commissions
- Detect anomalies on the incentive structures (different structures for different sub-channel) with the team members, ensure full coverage and exact mapping for accurate and timely calculation; Review to ensure no errors
- Undertake regular audit and provide inputs to the team on aspects such as exceeding set budgets for incentive payout, stretch in target setting and impact on the incentive payout calculations; Discuss observations with sub-channel head and country heads, present findings and seek final decision on payout
- Campaign Management
- Design the complete campaign plan for the year including aspects such as criteria, payouts, mode of payouts, etc.
- Cascade communication on campaigns and related information to agents and drive campaigns
- Oversee accuracy and timeliness of calculation of monthly results, seek validation from Finance team and incorporate their inputs and declare results; Coordinate with audit team to resolve their queries on calculations
- Give directions to the team and oversee the end to end fulfillment of all campaigns, finalize the flow of the campaign (e.g. award night), criteria, finalize awards, etc.; Lead vendor management and negotiations
- Intervene and resolve all escalations and accept appreciations
- Customer Service and Grievance Handling
- Ensure processes and activities are in compliance with government, PMO, etc. requirements
- Interact with customers (farmers) visiting HO, as needed
- Receive, understand and respond to queries (by drafting letters) for all queries from state government and Government of India
- Impart training to customer service call center teams to respond to queries appropriately from farmers (customers); Make surprise/ planned visits to the call center to monitor call quality and adherence to processes
- IT Projects
- Ensure timely and prompt resolution of all issues faced in the 2 digital assets used by the advisors by the IT team
- Engage with teams such as IT, Operations and underwriting to develop a digitalized flow for various inititaves such as introduction of new products on the assets
- Coordinate with the IT department for BRD, developments, provide test cases, UAT testing, etc. and sign off
- Agent communication and issue management
- Plan and organize communication cascade to the agents on various topics such as campaign information, industry level changes, company changes, product, price changes, IT projects, etc.
- Oversee and provide guidance to the team for content creation, determine mode of communication such as videos, etc.
- Intervene and provide guidance to the team to manage escalations and resolve issues raised by customers/ agents related to policy generation delay, wrong commitments, etc.
Employment Type: Full Time, Permanent
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Rating based on 4 Assistant Manager Operations
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Anonymous · Other
Pays salaries on time even during pandemic.
Your appraisal and stay in company depends on the attitude of your reporting manager and not on your work. Pathetic HR department
- Salary - Poor+2 more
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