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31 Ocube Services Jobs
Sales Trainer
Ocube Services
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Conduct new hire training programs, upskilling sessions, and refresher courses.
- Facilitate soft skills, process, and technical training to ensure comprehensive sales knowledge.
- Provide floor support during On-the-Job Training (OJT) and buddy-up sessions to guide trainees in a real-time sales environment.
- Design, update, and maintain training materials to reflect process changes, industry updates, and organizational goals.
- Create engaging, interactive learning modules tailored to meet the needs of sales agents and ensure long-term retention of key skills.
- Track and assess trainees progress through structured assessments and feedback.
- Provide constructive feedback, coaching, and personalized development plans to enhance individual and team performance.
- Measure the effectiveness of training programs through post-training evaluations, assessments, and key performance indicators (KPIs).
- Report training outcomes, challenges, and suggested improvements to the management team for continuous enhancement of training programs.
- Stay updated with industry best practices and integrate them into training methods.
- Collaborate with operations and quality assurance teams to address any gaps in training or process updates.
- Conduct timely refresher sessions for agents on the floor to reinforce learning.
- Ensure all training programs are aligned with legal and organizational compliance requirements, such as POSH, data protection, and other relevant regulations.
- Provide ongoing support to operational teams through on-the-floor coaching and training sessions.
- Maintain and share reports on the progress and status of training for new hires with the MIS, Operations, and Quality teams.
- Ensure that the Client Relationship Manager (CRM) is copied on all communications regarding training updates and attendance records.
- Generate credential requests for the respective Line of Business (LOB) following the completion of training programs.
- Conduct sessions to inform agents of new updates and process changes, ensuring complete alignment across the team.
- Proven experience as a Sales Trainer or in a similar role within a sales-driven environment.
- Strong understanding of sales techniques, customer relationship management (CRM) systems, and business development strategies.
- Excellent presentation, communication, and facilitation skills.
- Ability to assess training needs and develop customized solutions.
- Experience with content development and proficiency in creating engaging learning materials.
- Strong analytical skills with the ability to measure training effectiveness using KPIs.
- Familiarity with compliance training, including POSH and data protection regulations.
- Ability to collaborate with cross-functional teams, including Operations, Quality Assurance, and Client Relations.
- 3+ years in sales training or a related field.
- Experience in process-driven industries is a plus.
Employment Type: Full Time, Permanent
Read full job description
What people at Ocube Services are saying
Sales Trainer salary at Ocube Services
reported by
1
employee
with 3
years exp.
₹5
L/yr - ₹6.3
L/yr
17%
more
than the average Sales Trainer Salary in India
View more details
What Ocube Services employees are saying about work life
based on 67 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Ocube Services Benefits
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