Collections & Retention Manager

Role - Collection & Retention Manager
Location - Hyderabad / Bangalore

Job Description :

• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
• Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
• Do regular field visit with/without field agent for audit/recovery purpose
• Engage in development and implementation of various training/coaching programs of team members
• Strong Negotiation skills and communication skills
• Exposure to customer retention & collection role.
• Analytical Skills.

Please share resume on below ID -
Sonam.sharma@vodafoneidea.com