Employee Relations Manager

As the worlds leader in digital payments technology, Visas mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, Visa Net, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The companys dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Youre an Individual. Were the team for you. Together , lets transform the way the world pays.

Team Summary

The Employee Relations team at Visa serves as trusted partners in managing a broad range of employee relations matters and plays a key role in fostering a positive work environment in which employee engagement influences successful business outcomes. We are committed to building a culture of inclusivity and accountability in alignment with our Visa Leadership Principles, and we strive to be fair, consistent and thoughtful in providing respectful, confidential support and resolution strategies to employees for a variety of workplace matters.

What an Employee Relations Manager does at Visa

Visa is seeking an Employee Relations (ER) Manager in Bangalore to support the ER function in India & South Asia, providing expertise in case management across all levels in the organization. The ER Manager will directly report into the INSA Employee Relations Head and work closely with global and regional ER counterparts, serving as a trusted partner to effectively manage complex workplace matters, facilitate performance improvement plans, handle sensitive matters and crisis situations, resolve team conflicts, employee grievances and investigations. In addition, this role will assist with ER needs as required, particularly in relation to the implementation and modifications of key ER governance policies and guidelines. It will also support specific ER projects and training initiatives within the Asia-Pacific (AP) region.

This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization.

Why this is important to Visa

The Employee Relations manager will be a key member of AP ER team, which is a Center of Excellence within People team. This role entails establishing and maintaining strong, trust-based relationships with employees, managers, and key stakeholders such as legal, compliance, and BCO across the Asia Pacific region while addressing employee issues, promoting fairness, and fostering a positive work environment.

Responsibilities also include ensuring that the company complies with labor laws, regulations, and internal policies. This includes handling grievances, disciplinary actions, and terminations in a fair and legal manner therefore minimizing risk of legal disputes, fines, and damage to the company s reputation.