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Technical Service Representative
Valspar
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Senior Sales Technician is responsible together with the sales manager for growing the sales and margin for the region and customers under his/her responsibility. Working close with both Sales, RD and the customers.
Formal Education:
- Higher level education in a related field
Knowledge Experience:
Required:
- Minimum of 8-10 years of experience in the Industrial wood coatings market
- Technical support experience to major accounts (including UV-lines) in the coatings sectors
- Good basic knowledge of coatings technology and curing processes
Preferred:
- Candidate from wood coating sector.
Technical/skill Requirements:
Required:
- Ability to hand-spray all major coatings technologies.
Preferred:
- Experience of working with automatic colour-matching systems
ESSENTIAL FUNCTIONS:
- Conduct trials at new/existing clients and propose the right coating solutions as per their production system.
- Ensures customer quality and service expectations are met.
- Supports customers with trouble-shooting, general technical support and process development.
- Eliminates or reduces customer complaints.
- Helps increase volume growth.
- Communicates extended product knowledge in wood technology.
- Attends coatings seminars and trade shows pertinent to sales/marketing.
- Maintains contact with laboratory on current technical issues.
- Assists with equipment installation and various line or equipment modifications/adjustments.
- Conducts technical training seminars at customers facilities.
- Evaluates product complaints and decides the best way to resolve problems.
- Assists customers in preparing paint specifications to meet product applications.
- Troubleshoots on-line technical problems such as correcting batches and formulation of products.
- Advises customers of product line changes and improvements.
- Maintains expertise in product finishes equipment use and surface preparation.
- Assists customers with product inventory control/re-ordering.
- Trains customers on product knowledge and application methods.
- Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
- Maintains customer technical service issues on file for follow-up.
- Other duties as assigned.
- Product development, possibly with the technical departments of the Group.
- The perception of the interests of the company at trade shows.
- Regular exchange of ideas with Group companies.
- Domestic and Foreign Missions, as arranged by the supervisor.
POSITION CHALLENGES:
- Execute the Product Finishes business strategy.
- Grow share of industrial coatings in Region.
- Identify new product opportunities.
Employment Type: Full Time, Permanent
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based on 16 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Valspar Benefits
Health Insurance 
Soft Skill Training 
Team Outings 
Job Training 
Work From Home 
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