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27494 Accenture Jobs

Customer Service Representative

2-7 years

Bangalore / Bengaluru

1 vacancy

Customer Service Representative

Accenture

posted 22d ago

Job Description



Project Role :
Customer Service Representative


Project Role Description :
Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills :Apple macOS Management


Good to have skills :
NA
Minimum 2 year(s) of experience is required


Educational Qualification :
15 years full time education

Summary
:
As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your typical day will involve addressing customer concerns, providing solutions to their problems, and offering guidance and assistance as needed. You will also collaborate with team members to share knowledge and contribute to the overall success of the customer service department.


Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Assist customers in resolving their issues and answering their queries.
- Provide technical support and guidance to customers regarding Apple macOS management.
- Document and track customer interactions and resolutions in the system.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Identify opportunities for process improvements and provide feedback to the team.
- Stay updated with the latest product knowledge and industry trends.
- Assist in training new team members and sharing best practices.
- Maintain a high level of professionalism and customer service orientation in all interactions.
- Adhere to company policies and procedures while handling customer inquiries.
- Contribute to a positive and collaborative team environment.
- Handle customer complaints and ensure timely resolution.
- Proactively identify customer needs and recommend appropriate solutions.
- Maintain accurate and up-to-date customer records and documentation.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Apple macOS Management.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Good problem-solving and analytical abilities.
- Experience in using customer service software and tools.
- Knowledge of troubleshooting techniques for Apple macOS issues.
- Familiarity with Apple products and services.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Apple macOS Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.


Qualifications


15 years full time education

Employment Type: Full Time, Permanent

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People are getting interviews at Accenture through

(based on 5.2k Accenture interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
33%
18%
18%
13%
4%
2%
12% candidates got the interview through other sources.
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What people at Accenture are saying

3.3
 Rating based on 36 Customer Service Representative reviews

Likes

Hybrid culture, salary day, overtime

Dislikes

Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

Read 36 reviews

Customer Service Representative salary at Accenture

reported by 269 employees
₹1.8 L/yr - ₹7 L/yr
50% more than the average Customer Service Representative Salary in India
View more details

What Accenture employees are saying about work life

based on 53.4k employees
66%
85%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accenture Benefits

Free Transport
Cafeteria
Work From Home
Gymnasium
Health Insurance
Soft Skill Training +6 more
View more benefits

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Accenture Bangalore / Bengaluru Office Location

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Bengaluru Office
71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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