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Engaged Employer

Valenta AI Private Limited

Compare

3.8

based on 150 Reviews

49 Valenta AI Private Limited Jobs

Client Support Engineer (RPA and Bots)

ValentaBPO

3.8

based on 150 Reviews

3-4 years

Ballari

1 vacancy

Client Support Engineer (RPA and Bots)

Valenta AI Private Limited

posted 6hr ago

Job Role Insights

Fixed timing

Key skills for the job

Robotic Process Automation Analytical Chemistry Air Ticketing Troubleshooting IT Services Technical Documentation

+ 2 more

Job Description

Technical Support Troubleshooting:

Serve as the first point of contact for customers seeking technical support for RPA and bot-related issues.

Diagnose and troubleshoot issues with RPA workflows, bots, and related systems.

Analyze root causes of problems, recommend solutions, and assist in their implementation.

Collaborate with internal teams (development, product) to address escalated issues or complex problems.

Bot Performance Monitoring Optimization:

Monitor the performance of bots deployed across various client environments.

Provide proactive recommendations to optimize the performance, reliability, and efficiency of RPA bots.

Ensure bots are operating as expected, addressing any failures or inefficiencies quickly and effectively.

Client Training Guidance:

Provide ongoing training and technical guidance to customers on best practices for using RPA and bot platforms.

Assist clients in configuring and deploying bots, ensuring smooth implementation and effective utilization.

Help customers increase the adoption of RPA solutions by providing insightful tips and tricks for their unique workflows.

Automation Enhancements:

Work closely with clients to identify automation opportunities and provide suggestions for enhancing RPA workflows.

Recommend new features, functionalities, or tools to clients to improve automation efficiency.

Documentation Reporting:

Maintain detailed logs of customer interactions, issues, and resolutions using support ticketing systems.

Create and update technical documentation, FAQs, and knowledge base articles to assist clients in self-troubleshooting.

Provide regular reports on ticket trends, issue resolution times, and client satisfaction.

Collaboration Escalation:

Collaborate with RPA development teams to resolve complex technical issues or enhance bot functionality.

Escalate unresolved or critical issues to appropriate internal teams while ensuring timely follow-up with clients.
Key Skills Competencies:

Technical Expertise:

Strong understanding of RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism, etc.).

Experience with bot deployment, configuration, and troubleshooting.

Knowledge of process automation, workflow design, and optimization.

Problem-Solving:

Ability to diagnose technical problems, determine root causes, and provide effective solutions.

Analytical mindset with the capability to troubleshoot complex issues in real-time.

Client-Centric Approach:

Excellent communication and interpersonal skills to interact with clients and explain technical concepts in non-technical language.

Strong commitment to customer satisfaction and support excellence.

Collaboration:

Ability to work effectively with cross-functional teams, including development, product, and customer success teams.

Experience in managing escalations and ensuring timely issue resolution.