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Patra India
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7 Patra India Jobs
IT Platinum Client Support Executive - Platinum Support
3-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
IT Platinum Client Support Executive - Platinum Support
Patra India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strong written and verbal English communications skills.
- Convent educated
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Delivers fanatical customer service.
- Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Assist team members while communicating with Customer Support Representatives.
- Proven team player mentality.
- 3-5 Years Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
- Familiarity with Customer Service Oriented industry is a plus
- Worked in a Corporate setting supporting US clients
- Flexible working in all shifts 24*5.
- Experience in help desk ticketing, MFA and remote support tools. Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience while handling tough cases.
- University degree.
Employment Type: Full Time, Permanent
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IT Platinum Client Support Executive - Platinum Support
3-5 Yrs
Kolkata, Mumbai, New Delhi +4 more
Sr. System & Security Administrator IT Operations
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Hyderabad / Secunderabad
IT Platinum Client Support Executive - Platinum Support
3-5 Yrs
Hyderabad / Secunderabad
