IT Platinum Client Support Executive - Platinum Support

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

• Strong written and verbal English communications skills.
• Convent educated
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Delivers fanatical customer service.
• Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Assist team members while communicating with Customer Support Representatives.
• Proven team player mentality.

Knowledge, Skills and Abilities

• 3-5 Years Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
• Familiarity with Customer Service Oriented industry is a plus
• Worked in a Corporate setting supporting US clients
• Flexible working in all shifts 24*5.
• Experience in help desk ticketing, MFA and remote support tools. Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience while handling tough cases.
• University degree.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

• Strong written and verbal English communications skills.
• Convent educated
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Delivers fanatical customer service.
• Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Assist team members while communicating with Customer Support Representatives.
• Proven team player mentality.

Knowledge, Skills and Abilities

• 3-5 Years Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
• Familiarity with Customer Service Oriented industry is a plus
• Worked in a Corporate setting supporting US clients
• Flexible working in all shifts 24*5.
• Experience in help desk ticketing, MFA and remote support tools. Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience while handling tough cases.
• University degree.