Customer Service Associate (only female)

• Company Name: Vaco Binary Semantics LLP• Work Location:  Gurugram
• Type: Permanent Job
• Shifts: Morning Shift
• Designation- Customer Service Associate
Languages (any of these ) - ( Telugu / Marathi / Malayalam / Kannada)

Job Description-:

As a Customer Service Associate (CSA) specializing in Account Management, you will be responsible for providing end-to-end support to customers/ merchants in the calling domain. This role requires a deep understanding of account management principles and excellent communication skills to ensure a positive customer experience. The ideal candidate should have prior experience in the calling domain, demonstrating the ability to handle customer accounts effectively and resolve issues efficiently.

Core Responsibilities-:

• Handle end-to-end management of customer accounts.
• Establish and maintain strong relationships with customers.
• Act as the main point of contact for assigned customer accounts.
• Respond to incoming customer inquiries and resolve issues promptly.
• Make outbound calls to update customers on account information and address concerns.
• Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
• Collaborate with internal teams to ensure timely resolution of customer problems.
• Stay informed about the company's products and services.
• Provide information to customers about product features, benefits, and usage.
• Maintain accurate and detailed records of customer interactions and transactions.
• Update customer account information as needed.
• Measure and monitor customer satisfaction levels.
• Implement strategies to enhance customer satisfaction and loyalty.
• Communicate effectively with customers, both verbally and in writing.
• Ensure clear and concise communication of account-related information.

Qualification-:

• Proven experience in a customer service role, with a focus on account management and calling.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Goal-oriented with a focus on achieving customer satisfaction targets.
• Ability to multitask and manage time effectively.
• Knowledge of the industry and products/services offered by the company.