Customer Service Associate

The Incumbent would be required to provide voice/email/chat support to customers of one of the biggest online e-commerce companies. The Customer Service Associate will be responsible for providing excellent service to customers by handling inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer support.

Key Responsibilities:

Customer Support:
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Provide accurate information regarding products, services, order status, and company policies.
Address and resolve customer complaints, issues, and requests efficiently and effectively.
Order Management:
Process customer orders, returns, exchanges, and refunds accurately.
Track and update order statuses and inform customers of any changes or delays.
Assist customers with billing inquiries and resolve payment issues.
Problem Resolution:
Identify and troubleshoot customer problems and provide appropriate solutions or escalate to higher-level support as needed.
Follow up with customers to ensure issues are resolved to their satisfaction.
Customer Relationship Management:
Build and maintain positive relationships with customers through excellent service and communication.
Gather feedback from customers and provide insights to improve service quality and customer satisfaction.