Hiring Technical Documentation and Training Manager

Position Title: Technical Documentation and Training Manager

Location: 100% Remote

Job Type: FT

Shift: 2 pm to 11 pm IST

The Role:

We are seeking a Technical Documentation & Training Manager to develop and

maintain comprehensive documentation for our SaaS platform while creating and

delivering effective training programs. This role bridges the gap between technical

complexity and user understanding, ensuring both our team and customers can

effectively utilize our solutions.

What You'll Do:

• Documentation Strategy: Develop and implement documentation standards, style guides, and processes across technical and user-facing content
• Technical Writing: Create and maintain API documentation, system architecture documentation, and internal technical guides
• Training Development: Design and implement training programs for internal teams and customers
• Knowledge Management: Oversee our knowledge base, ensuring content remains current and accessible
• Cross-team Collaboration: Work with engineering, product, and customer success teams to gather technical information and understand training needs
• Quality Assurance: Review and update documentation for accuracy, clarity, and completeness
• Process Improvement: Identify and implement ways to streamline documentation and training processes

You're a Perfect Fit If You Have:

• Bachelor's degree in Technical Writing, Computer Science, or related eld
• 5+ years experience in technical documentation for SaaS products
• 3+ years experience in training or instructional design
• Strong understanding of software development processes and technical concepts
• Experience with documentation tools and learning management systems
• Excellent written and verbal communication skills
• Experience with API documentation and developer resources
• Knowledge of PHP Laravel and modern frontend technologies is a plus

What We Offer:

Be part of a mission-driven company making real difference in communities

Work with cutting-edge technology and contribute to product excellence

Flexible work arrangements

Professional growth opportunities