Associate Manager-Customer Support

Job Description:

We are seeking a dynamic Assistant Manager - Student Support to lead a team focused on delivering exceptional support to students. This role involves managing queries, enhancing student satisfaction, and ensuring efficient processes.

Key Responsibilities:

• Lead and mentor the student support team.
• Address and resolve student concerns promptly.
• Improve support processes for better service delivery.
• Maintain and analyze student interaction data.
• Collaborate with other departments for seamless student experiences.

Qualifications:

• Bachelors degree (Master’s preferred) with 3-5 years of experience in student support or similar roles.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office and CRM tools.