Key Account Manager

Key Account Manager

Experience: 5 - 12 Years

Salary: INR 15,00,000-30,00,000 / year

Preferred Notice Period: Within 30 days

Shift: 10:00 AM to 6:00 PM IST

Opportunity Type: Remote

Placement Type: Permanent

(*Note: This is a requirement for one of Uplers' Clients.)

Must have skills required :

Account Management, B2B SaaS, Client Management

Good to have skills :

Project management, Problem-solving, negotiation

CloudEagle.ai (One of Uplers' Clients) is Looking for:

Key Account Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description

CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website) Shift timing- 6:30 PM to 3:30 AM IST

Job Summary:

As a member of the CloudEagle team, you will play a pivotal role in driving customer goals, product utilization, and revenue expansion. Your focus will be on ensuring customer engagement, success, retention, renewal, and growth while managing overall account relationships. The ideal candidate possesses exceptional interpersonal and communication skills, is passionate about customer advocacy, and has a proven track record in scaling Customer Success/Support functions for Enterprise SaaS startups.

Key Responsibilities

• Own Accounts: Manage assigned customer accounts, ensuring top-notch service, satisfaction, and long-term retention.
• Customer Handling: Build and maintain strong relationships with customers, proactively addressing their concerns and ensuring a seamless experience.
• Collaborate on Onboarding and Implementation: Work closely with onboarding specialists and implementation managers to ensure a smooth transition and successful project execution.
• Solutioning: Understand customer pain points and provide tailored solutions by leveraging CloudEagles offerings effectively.
• Driving Product Adoption: Educate customers on CloudEagles features and best practices to maximize product adoption and customer success.
• Report to Leadership: Regularly update leadership on account status, customer health, and engagement metrics with detailed reports.
• Reporting: Analyze key performance indicators (KPIs), customer feedback, and usage patterns to provide insights for improving customer engagement.
• Engage with Customer Stakeholders: Understand customer goals and lead Quarterly Business Reviews (QBRs) to align on performance and future plans.
• Handle Upselling and Renewals: Identify upsell opportunities, drive renewals, and contribute to revenue growth by strengthening customer relationships.

Experience:

• Over 5 years of experience in customer-facing roles, with more than 2 years previous work experience as Key Account Manager/Solution Sales Engineers or similar role in a SaaS organization.
• Experience with cloud technologies and solutions.
• Good working knowledge of the B2B industry.
• Good problem-solving and negotiation skills.
• A customer-oriented attitude that drives results.
• Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented.
• Should be able to work in a fast-paced startup environment.

How to Apply?

Easy 3-Step Process:

• Step 1: Click On Apply! And Register or log in on our portal
• Step 2: Upload updated Resume & Complete the Screening Form
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:

CloudEagle.ai helps IT, security & Procurement teams manage, govern & renew all their SaaS apps from one single platform. With CloudEagle.ai, enterprises like RingCentral, Shiji, Recroom make SaaS management & governance a breeze & save 10-30% on their software spend.

Using 500+ direct connectors, customers get 100% visibility into all applications, licenses, spend and vendors. Using no code slack-enabled workflows, IT & security teams streamline employee onboarding/offboarding, access reviews, license harvesting and renewals. Leveraging detailed usage insights and benchmarking data, customers negotiate better with vendors & optimize tech stack.

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!