Collection Specialist - Customer Operations

Collection Specialist - Customer Operations

Job responsibilities:

• Conduct activities aimed at recovering overdue / unauthorized debts during the pre-litigation stage across the entire loan portfolio in accordance with the bank's approved procedures.
• Negotiate with clients to ensure repayment of overdue debts
• Make outbound calls to clients, adhering to established norms and standards for phone communication, to notify them about the occurrence / existence of overdue/ unauthorized debts and the necessity of repayment.
• Handle incoming calls promptly
• Investigate and resolve issues related to uncredited repayment amounts in client accounts, based on the client lists provided.
• Identify reasons for non - payment of overdue debts and determine repayment timelines.
• Appropriately respond to and address client complaints and dissatisfaction
• Maintain record the outcomes of interactions with debtors
• Act promptly to update contact information in cases of incorrect client notifications
• Communicate client problems and suggestions related to existing or potential overdue debts to the collection manager
• Take part in pilot projects of the department

Required skills and Knowledge

• 2 years experience as a collection / debt recovery specialist over various channels of communication (Calls ,emails etc.)
• Understanding the economic essence and technology of basic banking operations and services
• Fundamentals of computer- based information processing technologies
• Proficiency in English , Hindi Language
• DRA Certified