Business Operations Manager

What success looks like in this role:

Business Operations Manages the review of cost and service structures, productivity measures and delivery methods to achieve planned targets Analyze complex business issues using data from internal and external sources to provide insight to decision makers. Construct forecasts, recommend plans based on the business data Develop reports for management on the overall performance of business and develop metrics to measure various characteristics of the business. Responsible for overseeing product and/or service operations at a global or regional level Reporting and Analytics Analyze large quantities of data and present insights and predictions to support management planning, executing and monitoring of business decisions. Present findings and recommendations to appropriate groups and helps to determine what actionable steps can be taken based on the findings. Manage operational projects including the collection and dissemination of information and communicate results to leadership Prepare management reports, indicating analytical finding and models. Generate ad-hoc reports or report information for end-users. Integrate data from multiple sources to produce requested or required data elements. Program and maintain report forms and formats, dashboards, canned reports and other end-user information portals and sources. Process Improvement May lead the effort to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources Solicit feedback from management and their leaders on existing processes or gaps in process May act as central hub for the organization executing common standards, templates, processes and expectations Work closely with management and support organization to drive a uniform approach in the development and communication of processes and procedures Implement process improvement initiatives. Development of metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collect data to identify root cause of problems. Measure performance against process requirements.

You will be successful in this role if you have:

Bachelor s degree in business operations, program management, delivery operations and/or related areas of expertise as required. Master s degree in Business Administration or Operational Excellence is preferred. Minimum of five years experience Must have the ability to collect, analyze, and interpret quantitative and qualitative data Must be proficient working in a team to identify business process improvements delivering significant value to an organization is required Must have the ability to build strong working relationships with leaders globally Outstanding interpersonal skills, including the ability to work effectively in a consensus-driven organization and to create consensus-bases support for strategies and processes is required Excellent writing and verbal communication skills, the ability to interact credibly with all levels in an organization, tailoring communications effectively for different groups and stakeholders is required.

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