Business Operations Manager

Job Description:

In this role, you will be responsible for the successful implementation of key projects and initiatives within all vertical interlock Operations and will lead Intake and prioritization of initiatives for Operations in alignment with our Objectives and Key Results This role requires strong interpersonal skills, strategic thinking and team member and project management skills to ensure the successful execution and delivery of initiatives. Reporting to the Sr. Operations Manager, you will have a proven track record in optimally handling multiple initiatives, stakeholders, leading challenging priorities, building collaborative relationships and working with others to deliver in a fast paced and changing environment.

Roles & responsibilities:

• Collaborate with the team/SPOCs/Heads for all vertical requirements.
• Participate in daily stand-up calls sharing insights, actions and collaborate with client onboarding Account Manager and other team members effectively.
• Dashboard & Weekly status reporting
• Follow-up on actions, approvals and deliverables with verticals / & stakeholders.
• Plan and Facilitate requirements gathering across verticals.
• Weekly Operations status with all verticals and capture actions and responses from owners.
• Compliance & certifications renewals
• Vendor / Partner compliance, Status
• All Verticals: Maintaining records of operational activities, anticipating and solving problems
• HR & HR BP: Operational enablement & requirements / Process adherence
• Recruitment: Status and revenue leakage reports Vs SOW
• Finance: Co-ordinating purchasing Quote/PO/Invoice approvals.
• All verticals: Identify and document changes across business verticals.
• Delivery: Status: Operations status / enablement: resource and training.
• Deep dive and root cause analyses to identify operational gaps and develop recommendations for solutions.
• Manage multiple tasks in a dynamic environment.
• HR & HR BP: Operational enablement & requirements / Process adherence
• Recruitment: Status and revenue leakage reports Vs SOW / Process adherence
• Finance: Co-ordinating purchasing Quote/PO/Invoice approvals.
• All verticals: Identify and document changes across business verticals.
• Delivery: Status: Operations status / enablement: resource and training requirements (external only)
• Assist in maintaining legal compliance MSA / NDA / contracts with discussion with stakeholders and KRE legal advisor

Key Skills Required:

• Experience: 15-23 years of experience in Operations.
• Organizational Skills: Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization.
• Problem-Solving: Strong problem-solving abilities to analyze complex situations, identify issues, and develop effective solutions.
• Communication: Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders.
• Analytical Thinking: The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve operational efficiency.
• Financial Acumen: Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets.
• Adaptability: Being capable of adjusting strategies or processes in response to dynamic business environments and unexpected changes.
• Attention to Detail: Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
• Collaboration: Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
• Continuous Improvement Mindset :A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.