Associate Director - Sales Operations

Role: Associate Director - Sales Operations

Experience: 15+ Years
Location: Hyderabad
Shift: Flexible to work in Global Shift

About MarketStar:

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

Role Summary

At Marketstar, our strength is the efficiency with which we deliver leading-edge support to those we serve. We re proud to set the standard for success in our industry. To help us continue our growth, we re seeking an experienced Associate Director - Operations to join our highly skilled team.

The Associate Director, of Operations, acts in a Business Unit Leader capacity and will be responsible for operational, financial, and program performance. To accomplish this goal, they will lead the operations team, manage in a matrix environment with all functional department partners and collaborate with the Services Delivery Leadership team. The incumbent has overall responsibility for achieving balanced results for multiple departments within the span of control.

As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You ll work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at Marketstar,

Objectives of this Role

• Collaborate with executive-level management in the development of financial performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and performance, recommending solutions for improvement when necessary

Key Responsibilities

Performance

• Responsible for the development and execution of the financials, effectively managing the operational levers that impact financial performance such as attendance, adherence, billing yield, headcount, and attrition in order to optimize revenue.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Effectively manage talent pool to ensure alignment with projected revenue and demand.
• Directs, motivates, and leads a team of managers dedicated to providing operational excellence for Regalix s clients.
• Responsible for establishing and clearly communicating strategy to the management team, providing feedback regarding operations, and driving development strategies for all team members.
• Able to develop and implement innovative and visionary solutions to support service delivery strategy.

Team Work

• Collaborate with Recruiting & Human Resources for hiring & onboarding of all new employees, ensuring a successful transition to the Regalix team. Collaborate with Human Resources regarding effective and relevant policies and procedures, succession planning, and talent calibration for professional-level personnel. In addition, responsible for mentoring and coaching/career pathing programs for all professional-level personnel.
• Collaborate with Workforce Management, and other resource units to ensure optimization of resources, Service Level Agreement Reporting, and the Performance Management process.
• Partner with IT, & contract Delivery Project Executives to drive performance and client satisfaction, enhance business delivery and examine new growth opportunities for program health.
• Collaborate with leadership to develop both short and long-term business strategies.
• Partner with Client and Project Executives to drive real and competitive value for our clients.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment
• Uphold organization policies and standards, ensuring legislative regulations are followed.

Qualifications

• Bachelors degree in a related field with 15+ years of related experience; Minimum 5+ year of senior leadership experience, with global virtual operations leadership experience a plus
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Solid understanding of Call Center financial triggers and budgetary requirements including forecasting.
• Experience with budget and business plan development
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
• Possesses excellent leadership, organizational, time management, judgment and decision-making skills.
• Excellent interpersonal skills and the ability to interact, influence and collaborate virtually in a matrix environment, with all Regalix leadership and Client leadership.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Strong analytical and process improvement skills.
• Prior experience with outsourcing is preferred.
• Strong knowledge of basic business principles and concepts.
• Strong work ethic and good motivational skills.
• Strong working knowledge of industry policy and guidelines

What s in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

If Youre up for this position, hit the Apply Now Button!