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TVS Motor

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4.0

based on 4k Reviews

27 TVS Motor Jobs

Territory Manager - Service - Commercial Mobility

Tvs Motor Company

4.0

based on 4k Reviews

4-8 years

₹ 14.98 - 13L/yr (AmbitionBox estimate)

Bhubaneswar

1 vacancy

Territory Manager - Service - Commercial Mobility

TVS Motor

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Business Development Servicing Leadership Repair

+ 6 more

Job Description

Role name :TM Service

Department:3W Sales & Marketing

Job description:

Dealer Business Growth & Profitability :

Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow

To improve service operational efficiency in workshop to improve profitability

Diagnose critical technical issues

Sale of service business enabling instruments like assurance penetration etc

Improve CSI Score:

Improve CSI through service process audit & take corrective actions to improve service standards at dealership

Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB

Recover dissatisfied customers & take corrective actions

Implement recall policies as applicable

Parts Business:

Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives

To improve the parts distribution in the market

Product Quality

Product feedback to be given regularly to HO to improve product quality

People Effectiveness:

Ensure the availability of Trained manpower across the network

Control Attrition

Required work experience

Industry: Automotive industry.
Years of experience: 5 to 8

Educational qualifications preferred

Category: Bachelor's Degree,
Degree: Bachelor of Engineering - BE

Behavior competencies

Technical Expertise

Interpersonal relationship

Operational Excellence

Leadership and People Management

Customer Focus

Employment Type: Full Time, Permanent

Read full job description

TVS Motor Interview Questions & Tips

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What people at TVS Motor are saying

2.7

Rating based on 73 Territory Service Manager reviews

Anonymous · Customer Success, Service & Operations in New Delhi

Likes

Only like is the Job security

Job security - Good

Dislikes

No work-life balance, day & night always reviews happening and only targets targets targets. No additional benefit to employee . if you’ll do good things than no one will encourage/motivate….no leadership in the company….very toxic culture…even you need to beg for leaves !