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Branch service incharge - Srinagar
Exide Industries
posted 9hr ago
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Job Description
- Administer and perform all activities in line with the company procedures regarding service department.
- Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
- Maintain inventory of spare parts for service Centre.
- Developed new business and maintain long term relationship for future business prospects
- Leading training and motivating team ensuring optimum performance.
- Motivating & Keeping the team spirit high ensuring minimum attrition.
- Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
- Manage customer complaints and ensure the TAT targets at all the branch levels.
- Ensure the service SLAS and KPIs are met as per the business requirement.
- Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.
Employment Type: Full Time, Permanent
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Anonymous · Customer Success, Service & Operations
in New Delhi
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- Salary - Poor
Branch Service Incharge salary at Exide Industries
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