Total Quality Management

Role & responsibilities

• Develops and implements total quality management (TQM) programs and initiatives
• Assists in the development of systematic approaches for assuring high quality services
• Integrates and aligns the processes that will best achieve the desired results
• Make continual improvement of products, processes and systems
• Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
• Create standards used to measure quality results and to drive continuous improvements by utilizing Six Sigma/Lean methodologies
• Manage quality and ISO certification requirements for the organization
• Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place
• Support the identification & execution of Process improvement projects and manage end to end cost optimization
• Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution

Preferred candidate profile

5-6 years of experience in process improvement, TQM & business excellence

Exp in Identifying key business processes exceptions and bottlenecks

Experience in planning and executing performance & process transformations

Demonstrated ability to implement new techniques and continuous improvement programs

Strong Knowledge on TQM, Lean, Six Sigma tools and framework