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27 TTEC India Jobs

Specialist, WFM Real Time

0-1 years

Ahmedabad

1 vacancy

Specialist, WFM Real Time

TTEC India

posted 1mon ago

Job Description

What You ll be Doing
Have a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something new each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You ll report to the Manager. You ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You ll
Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
Forecast staffing and recommend headcounts on a day-to-day, short-term basis
Bring your time management and organizational skills to manage multiple, complex, on going tasks
What You Bring to the Role
6 months or more data analysis experience
High school diploma or equivalent
Solution-oriented mindset
Understanding, interpreting, and manipulating data for reporting
Computer experience

Employment Type: Full Time, Permanent

Read full job description

Prepare for Specialist roles with real interview advice

Top TTEC India Specialist Interview Questions

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
Q2. Meaning of terms used in flip kart, Amazon.
Q3. Do you know about Fraud Prevention?
View all 21 questions

What people at TTEC India are saying

Specialist salary at TTEC India

reported by 3 employees with 3-4 years exp.
₹2.3 L/yr - ₹3 L/yr
74% less than the average Specialist Salary in India
View more details

What TTEC India employees are saying about work life

based on 1.3k employees
63%
69%
87%
63%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

TTEC India Benefits

Submitted by Company
Free career development courses
Tuition support & reimbursement
Health & wellness programs
Paid time off & work-life balance
Community give back events
Referral & recognition programs
Submitted by Employees
Cafeteria
Job Training
Free Transport
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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TTEC India Ahmedabad Office Location

View all
Ahmedabad, Gujarat Office
Headquarter
TTEC Ahmedabad Opp. L. J. College, Off S. G. Road 382210 Makarba, Ahmedabad Ahmedabad, Gujarat
382210

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