Partnership Operations

Candidates with Excellent Communication only may apply

JOB Description:

Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.

Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success

Day-to-day operational support

Develops positive working relationship with partners and partner managers

Provide management with feedback impacting partner programs

Skills:

2+ yrs of professional working experience within partner or customer management

Knowledge on CRM/PRM

Excellent Verbal and Written communication skills (English)

Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced business

Excellent problem resolution skills

Demonstrated ability to meet deadlines and deliver results with high quality

High energy with the capability to multi‐task in a dynamic, rapidly growing organization.

Must have a collaborative working style and must work well in a team environment.

Please reach out to Annapurneswari_g@trigent.com