Front Office Receptionist

Role & responsibilities

Key Responsibilities:

1. Greet customers warmly and professionally, providing a positive first impression of the boutique.

2. Answer phone calls, emails, and inquiries, assisting customers with product availability, orders, and general information.

3. Direct customers to appropriate sections of the boutique, offering guidance and styling advice when necessary.

4. Handle customer complaints or concerns in a calm and professional manner, ensuring quick resolution.

5. Manage product returns, exchanges, and refunds according to boutique policies.

6. Track inventory and assist in restocking shelves or displays, reporting any stock discrepancies to the manager.

7. Provide general office administrative support, including managing appointments, scheduling meetings, and maintaining office supplies.

Organize and file invoices, receipts, and other paperwork in an orderly fashion.

8. Assist with bookkeeping and basic accounting tasks such as preparing bills, tracking payments, and maintaining financial records.

Handle petty cash management and coordinate payments for boutique services and suppliers.

9. Input and maintain customer data, sales records, and inventory information into the boutiques database or management system.

Generate daily, weekly, or monthly sales reports and assist with other administrative reporting needs.

10. Maintain a clean, welcoming, and aesthetically pleasing boutique environment to enhance customer experience.

Preferred candidate profile

1. Well-Versed in Social Media Platforms.

2. Proficient in Microsoft Office and Internet Applications.

3. Strong Written and Verbal Communication Skills in english

4. Strong administrative ability

Perks and benefits

This will not be a constraint for the right and deserving candidate.