IT Administrator

Job Overview:

We are looking for an experienced IT Administrator with a strong technical background and 4 years of hands-on experience in managing IT systems, focusing on Microsoft 365, Azure Active Directory, Sophos Endpoint, and a wide range of operating systems and network technologies. The ideal candidate will be responsible for ensuring secure and efficient IT infrastructure, implementing data loss prevention strategies, and providing seamless support to end-users.

Key Responsibilities:

1. Microsoft 365 and Azure AD Administration:

• Manage and maintain Microsoft 365 services, including Exchange, Teams, OneDrive, and SharePoint.
• Administer and configure Azure Active Directory, including user accounts, group policies, and role-based access controls.
• Implement and monitor conditional access policies and multi-factor authentication (MFA).
• Troubleshoot issues related to Microsoft 365 and Azure AD services.

2. Security and Endpoint Management:

• Deploy and manage Sophos Endpoint Protection, ensuring systems are secure and up-to-date.
• Implement and enforce data loss prevention (DLP) policies across devices and services.
• Configure and manage Microsoft Intune for mobile device management (MDM) and endpoint configuration.
• Monitor and respond to security threats or incidents in real time.

3. Operating System and Device Management:

• Provide installation, configuration, and troubleshooting support for Windows, Linux, and macOS systems.
• Perform regular patch management, updates, and system optimizations.
• Maintain a secure and standardized device environment across the organization.

4. Network Administration:

• Configure, maintain, and troubleshoot LAN, WAN, and VPN connections to ensure reliable and secure network access.
• Monitor network performance and resolve connectivity issues promptly.
• Manage network equipment, including firewalls, routers, and switches.

5. IT Support and Troubleshooting:

• Provide Level 1 and Level 2 support to end-users for hardware, software, and network issues.
• Maintain detailed documentation for IT processes, configurations, and troubleshooting guides.
• Train and guide users on IT policies, tools, and best practices.

6. IT Infrastructure and Projects:

• Plan and execute IT projects, including migrations, upgrades, and deployments.
• Collaborate with cross-functional teams to align IT solutions with business needs.
• Maintain IT asset inventory, including software licenses, hardware, and other resources.

Key Skills and Qualifications:

Required Skills:

• Hands-on experience with Microsoft 365 administration (Exchange, Teams, SharePoint) and Azure AD.
• Proficiency in managing and securing endpoints using Sophos Endpoint and Microsoft Intune.
• Strong knowledge of operating systems: Windows, Linux, and macOS.
• Experience with LAN, WAN, and VPN technologies and configurations.
• Familiarity with implementing and managing DLP policies.
• Excellent troubleshooting skills for hardware, software, and network issues.

Preferred Skills:

• Understanding of cloud-based IT infrastructure and services.
• Familiarity with scripting languages like PowerShell or Bash.
• Certifications such as Microsoft Certified: Azure Administrator, M365 Modern Desktop Administrator, or equivalent.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proactive approach to identifying and resolving technical challenges