Thoucentric - Technical Program Manager - Payments Domain (10-15 yrs)

About Us :

Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.

As the Consulting business of Xoriant, We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory.

We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem. Xoriant (Parent entity) started in 1990 and is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. Xoriant is backed by ChrysCapital, a leading private equity firm. Our strengths are now combined with Xoriants capabilities in AI & Data, cloud, security and operations services proven for 30 years.

We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 450+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

Job Description :

At Thoucentric, we work on various problem statements.

The most popular ones are :

- Building capabilities that address a market need, basis our ongoing research effort.

- Solving a specific use case for a current or potential client based on challenges on-ground.

- Developing new systems that help be a better employer and a better partner to clients.

- All of these need the best of minds to work on them day-to-day; and we do exactly that!

- Your contribution to organization development is as important as outward facing consulting.

We are invested in both, employee growth and client success!

About the Role :

We are looking for an experienced and results-driven Technical Program Manager with deep expertise in the payments domain. The ideal candidate will have hands-on experience managing backend processes of card payments. This role requires a unique blend of technical expertise, program management skills, and a business consulting mindset to deliver robust payment solutions and drive strategic initiatives.

Key Responsibilities :

Program Management :

- Lead and manage end-to-end delivery of payment-related programs, ensuring timelines, scope, and quality standards are met.

- Oversee multiple technical projects, tracking progress, resolving bottlenecks, and managing dependencies across teams.

- Define program goals, KPIs, and success criteria in alignment with business objectives.

Stakeholder Collaboration :

- Serve as the primary point of contact for stakeholders, including business, technical, and external partners, to gather requirements and ensure program alignment.

- Build and maintain strong relationships with payment networks like Mastercard, Visa, or Amex, as well as key partners and vendors.

Solution Delivery :

- Work closely with architects and engineering teams to design and implement scalable, secure payment solutions.

- Drive the development and deployment of backend processes such as transaction processing, settlements, and reconciliations.

Risk and Compliance Management :

- Identify, assess, and mitigate risks associated with program execution and payment system operations.

- Ensure all deliverables comply with PCI-DSS standards and other relevant payment industry regulations.

Business Process Optimization :

- Analyze and improve backend payment workflows to enhance efficiency and performance.

- Provide business consulting expertise, identifying gaps and recommending solutions to address operational challenges.

Leadership and Communication :

- Lead cross-functional teams, including engineering, QA, product management, and operations, to ensure cohesive program execution.

- Present program updates and status reports to senior management and stakeholders.

Requirements :

Required Qualifications :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

- 10+ years of experience in the payments domain, with a focus on managing card payment programs.

- Hands-on experience with Mastercard, Visa, or Amex processes is highly preferred.

Preferred Skills & Competencies :

- Strong understanding of payment systems, transaction processing, and settlement workflows.

- Proven experience in managing large-scale technical programs involving multiple stakeholders and teams.

- Knowledge of APIs, payment gateways, and system integrations.

- Familiarity with Agile methodologies and tools such as Jira or Confluence.

- Experience with cloud platforms (AWS, Azure, or GCP) and modern technology stacks.

- Exceptional problem-solving skills and the ability to navigate complex technical environments.

Benefits :

What a Consulting role at Thoucentric will offer you :

- Opportunity to define your career path and not as enforced by a manager

- A great consulting environment with a chance to work with Fortune 500 companies and startups alike.

- A dynamic but relaxed and supportive working environment that encourages personal development.

- Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc.

- Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.

- Be part of the exciting Growth Story of Thoucentric!