Business Development Manager

Roles and Responsibilities

• Handle leads (sales) & customers (support) and able to do technical discussion over call (Skype, Mobile, Google Meet etc.) and in writing (Email, chat) and convert them into customers.
• Research and Analysis (Customers Profiling, Buyer Persona, Customer Cycle ...etc)
• Create, Update, Manage Helpdesk customer support articles.
• Create and manage self-help tours of various features for customer easy on board (via Intercom)
• Convert leads on email, call, skype, FB Messenger, Intercom etc.
• Proactively reach out to new or potential customers as Account Manager and help them in onboarding and customer success
• Pre-Sale support, post sale support
• Help customer with services, pricing, quote, technical ...etc things.
• Devise and execute a successful business development strategy in line with the Company plans
• Win new business and achieve agreed revenue and margin targets
• Generate high quality leads that result in winning new projects and accounts
• Develop new business relationships with top advertising, App development, Web Development and marketing agencies.
• Write compelling business proposals
• Pitch business proposals to clients, negotiate and close sales
• Successfully manage the sales process from lead generation to conversion
• Attend appropriate events and conferences, acting as the perfect agency ambassador while networking
• Proactively reach out to new or potential customers as account manager and help them in on boarding.

Required Experience, Skills and Qualifications

Skill Set:

• Lead Generation (Google Ads, LinkedIn, Play Store ...etc)
• Paid Media Marketing
• Affiliate Marketing
• Email Marketing
• Cold Emailing
• Cold Calling (International)
• Customer Relationship
• Customer Onboarding
• Client Acquisition
• Account Manager
• English Proficiency (Spoken)
• Sound Interpersonal Skill
• Sales Representative Experience
• Sales & Revenue Generation
• Customer Support (WhatsApp/Skype/Telegram/Call)

Tool Set:

• Client Business Messenger: Intercom, Crisp Chat
• Ticket Management: Zendesk
• Lead Management: HubSpot
• Cold Emailing: Hunter
• LinkedIn Sales Navigator
• TrustPilot

Desired Candidate Profile

• 1+ years of related work experience at a high-performing technology company or management consulting; enterprise experience strongly preferred.
• Have a minimum of 1 years of experience in winning new business for agencies in the digital sector and dealing with high profile clients.
• Advanced analytical skills (including data modeling) and business insight
• Experience dealing with unstructured business issues and successfully leading teams to resolve these issues
• Ability to build clear and concise presentations, and communicate effectively with managers and executives
• Strong task and project management skills
• Must be confidant in handling foreign clients on call.
• MBA a plus. Have completed at least Bachelors Degree or MBA with digital marketing background
• Have a proven track record of selling digital services to leading brands and corporate organizations.
• Have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies
• Have a great understanding of App promotion and Marketing, ASO, SEO, SMM, Email Marketing and how they can benefit clients
• Be experienced in all stages of the sales process from lead generation to conversion
• Keep up-to-date and maintain a strong knowledge on all things.
• Have great proposal writing, speaking, presentation and pitching skills
• Be a motivated and focused individual with great organizational and interpersonal skills

Benefits:

1. Free Tax Advice
2. Performance Bonuses
3. Happy Hours (Festive food)
4. Birthday / anniversary paid off (any one)
5. Work Life Balance
6. Yearly Health check Ups
7. Half Yearly Team Outing
8. Freebies

Note: You can also apply by visiting our company website - https://career.smartxaas.io/job/2/business-development-manager